The player from Germany had been waiting two weeks for a €320 withdrawal request from QuickWin, which remained in 'Processing' status. Despite multiple inquiries and assurances that his case had been forwarded, he still had not received a specific date for the payment or a clear reason for the delay. The complaint was closed due to the player's lack of response to follow-up messages and inquiries. No further investigation or resolution was possible at that time. The player could reopen the complaint if he chose to resume communication.
QuickWin Casino - Player's withdrawal is delayed and unresolved.
Closed
Our verdict
Player stopped responding
Amount: €320
QuickWin Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
3 weeks ago
Translation
Subject: Complaint regarding outstanding payment at QuickWin
Ladies and Gentlemen
I would like to file a complaint against QuickWin.
On June 2nd, 2026, I requested a payment of €320 via bank transfer. To this day, the payment is still in "Processing" status.
This is my first withdrawal. I contacted support several times. On June 16, 2026, I only received a notification that there had been a delay and that the case had been forwarded to the responsible department. However, I was not given a specific withdrawal date.
To date, my withdrawal has neither been processed nor have I been given a plausible reason for the long delay. I have cooperated with the casino and am prepared to provide further information if necessary.
I request that you review the case and contact QuickWin so that my payout of €320 can be processed and paid out as quickly as possible.
As proof, I am attaching screenshots of the payout as well as the email from support.
Thank you for your support.
Automatic translation:
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Public
Public
2 weeks ago
Dear Player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
