The player from Germany has been waiting two weeks for a €320 withdrawal request from QuickWin, which remains in 'Processing' status. Despite multiple inquiries and assurance that his case has been forwarded, he still has not received a specific date for the payment or a clear reason for the delay.
QuickWin Casino - Player's withdrawal is delayed and unresolved.
Opened
Current status
Waiting for player to reply
6d 21h 26m 57s
QuickWin Casino
Safety Index 9.1 Very highCase summary
Discussion
Public
Public
7 hours ago
Translation
Subject: Complaint regarding outstanding payment at QuickWin
Ladies and Gentlemen
I would like to file a complaint against QuickWin.
On June 2nd, 2026, I requested a payment of €320 via bank transfer. To this day, the payment is still in "Processing" status.
This is my first withdrawal. I contacted support several times. On June 16, 2026, I only received a notification that there had been a delay and that the case had been forwarded to the responsible department. However, I was not given a specific withdrawal date.
To date, my withdrawal has neither been processed nor have I been given a plausible reason for the long delay. I have cooperated with the casino and am prepared to provide further information if necessary.
I request that you review the case and contact QuickWin so that my payout of €320 can be processed and paid out as quickly as possible.
As proof, I am attaching screenshots of the payout as well as the email from support.
Thank you for your support.
Automatic translation:
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
