QuickWin Casino - Pelaajan kotiutus on viivästynyt ja ratkaisematta.

Subject: Complaint regarding outstanding payment at QuickWin

Ladies and Gentlemen

I would like to file a complaint against QuickWin.

On June 2nd, 2026, I requested a payment of €320 via bank transfer. To this day, the payment is still in "Processing" status.

This is my first withdrawal. I contacted support several times. On June 16, 2026, I only received a notification that there had been a delay and that the case had been forwarded to the responsible department. However, I was not given a specific withdrawal date.

To date, my withdrawal has neither been processed nor have I been given a plausible reason for the long delay. I have cooperated with the casino and am prepared to provide further information if necessary.

I request that you review the case and contact QuickWin so that my payout of €320 can be processed and paid out as quickly as possible.

As proof, I am attaching screenshots of the payout as well as the email from support.

Thank you for your support.

Betreff: Beschwerde wegen ausstehender Auszahlung bei QuickWin

Sehr geehrte Damen und Herren,

ich möchte eine Beschwerde gegen QuickWin einreichen.

Am 02.06.2026 habe ich eine Auszahlung in Höhe von 320 € per Banküberweisung beantragt. Bis heute befindet sich die Auszahlung weiterhin im Status „In Bearbeitung".

Es handelt sich um meine erste Auszahlung. Ich habe den Support mehrfach kontaktiert. Am 16.06.2026 erhielt ich lediglich die Mitteilung, dass es zu einer Verzögerung gekommen sei und der Fall an die zuständige Abteilung weitergeleitet wurde. Ein konkreter Auszahlungszeitpunkt wurde mir jedoch nicht genannt.

Bis heute wurde meine Auszahlung weder bearbeitet noch wurde mir ein nachvollziehbarer Grund für die lange Verzögerung mitgeteilt. Ich habe mit dem Casino kooperiert und bin bereit, gegebenenfalls weitere Informationen bereitzustellen.

Ich bitte Sie, den Fall zu prüfen und QuickWin zu kontaktieren, damit meine Auszahlung in Höhe von 320 € schnellstmöglich bearbeitet und ausgezahlt wird.

Als Nachweise füge ich Screenshots der Auszahlung sowie die E-Mail des Supports bei.

Vielen Dank für Ihre Unterstützung.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru