QuickWin Casino - Player’s withdrawal is delayed.

Still stuck my withdrawal at pending. Casino didnt ask me for KYC. At support, they still saying that my account is safe and i have to wait more. But its already two weeks and no change yet. Please help me if you can.

Thank you so much

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings that you have been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time the casino customer support communicated with you regarding the delay in processing your withdrawal requests?
• Have you contacted customer support to confirm whether any identity verification is required from your side, despite your profile indicating otherwise?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, thank you for response.

I was play only slot game there, only one type of.

I didnt use any kind of bonus, just my deposited money.

They never contact me first. I always contacting them only. Last livechat was i think at friday, and that last chat with them i asked, if they need any kind of verification. But they replied in same way like i should way and didnt asked me for any kind of documents.

Thank you, Pavel

Dear xxpaja

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Thank you for response. I will wait for update

Dear xxpaja,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite QuickWin Casino representative to join this conversation.

Dear QuickWin Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

I hope it will proceed soon. As i like it there. If they show nice face, i will play there again.

Dear All,

Thank you for bringing this matter to our attention.

We are writing to let you know that we are currently investigating your case alongside the relevant department. We want to ensure a thorough review is conducted to provide you with an accurate resolution.

We will notify you as soon as we have further updates. Thank you for your continued patience in the meantime.

Best regards,

QuickWin Casino Team

Dear QuickWin Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification and evidence if needed at your earliest convenience.

Thank you for your attention to this matter.

Hello Mirka, hello QuickWin Casino

I have to say that first 500€ withdrawal is proceed and i got money already. But next two withdrawals was canceled due to technical issues. So i make new request. It means i will wait for next proceed again almost 4 weeks?

Thank you for reply

Dear QuickWin Casino,

Can you please specify, if there is something, that can be done to speed up the withdrawal process?

Thank you.

Dear All,

Please be advised that the only direct action we can take is to escalate players withdrawal requests for priority processing. We are actively monitoring these escalations to ensure they are handled as quickly as possible by our financial department.

Furthermore, we want to absolute assure you that all active balance will be paid out.

We appreciate your continued patience and understanding as we work through the queue.

Thank you for your cooperation.

Kind Regards,

QuickWin Casino Team

Dear xxpaja,

Please notify me about future frequencies of withdrawals, and amounts you receive.

Thank you.

Hello, thanks for help. Withdrawals are being proceed flowly.

But now, i didnt reqest next one, as im at vacation at another country.

Its okay to login my account from another country or/and another device and request next withdrawal without wories? Or they can ban me due diferent ip adress or diferent device?

Thank you for reply

Dear xxpaja,

To ensure the continuous security of your funds and to maintain uninterrupted account functionality, we strongly advise you to wait and resume your withdrawals once you have returned to your home country.

Processing financial transactions while traveling or accessing your account from a different country can frequently trigger automated security alerts.

Waiting until you are back in your home country is the best way to ensure your transactions go through smoothly and your account status remains secure and unaffected.

Thank you for your understanding and cooperation.

Best regards,

QuickWin Casino Team

Dear xxpaja,

Can you please specify, when you will get back to your home country?

Dear xxpaja,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru

We received confirmation from the player outside of this thread, that the issue has been resolved, and withdrawals were paying out regularly.

Dear xxpaja,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru