The player from Germany had requested a ban from Quickwin in May, which was ignored, resulting in a loss of €2,500. She sought a refund for her losses. The Complaints Team was unable to proceed with the investigation due to a lack of response from her to inquiries and reminders. Consequently, the complaint was closed at that time, but she retained the option to reopen it in the future.
QuickWin Casino - Player's self-exclusion request was ignored.
Closed
Our verdict
Player stopped responding
Amount: €2,500
QuickWin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
3 months ago
Translation
hello dear team,
I requested a ban from Quickwin in May. This was skillfully ignored. Now I've lost €2,500 during that time and would like a refund. Can you help me?
lg
Automatic translation:
Public
Public
3 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain what was the reason you asked to be banned from this online casino?
- After your request wasn't granted, have you contacted the casino again? Have you received any response?
- Could you please share your first and most recent request for a ban in the casino? Send them to my email at [email protected]
- Have you unsubscribed from the casino's marketing communication?
- When was the last time you deposited in the casino? Was your account verified?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 months ago
Dear jeany198200,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
