QuickWin Casino - Pelaajan omaehtoista pelikieltoa koskevaa pyyntöä ei otettu huomioon.

hello dear team,

I requested a ban from Quickwin in May. This was skillfully ignored. Now I've lost €2,500 during that time and would like a refund. Can you help me?

lg

hallo liebes team,

ich habe im mai eine sperre bei quickwin beantragt. das wurde gekonnt ignoriert. nun habe ich in der zeit 2500 euro verspielt und hätte gerne eine erstattung. könnt ihr mir da helfen?

lg

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain what was the reason you asked to be banned from this online casino?
• After your request wasn't granted, have you contacted the casino again? Have you received any response?
• Could you please share your first and most recent request for a ban in the casino? Send them to my email at tomas@casino.guru
• Have you unsubscribed from the casino's marketing communication?
• When was the last time you deposited in the casino? Was your account verified?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jeany198200,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru