The player from Germany, who had self-excluded due to a gambling addiction, lost €1,000 at Pribet Casino and claimed that the casino was a scam. She requested a refund of her lost funds. The Complaints Team informed her that Pribet Casino operated without a necessary license in Germany, which prevented compliance with responsible gambling measures. Due to the lack of response from the player to inquiries, the complaint was closed.
Pribet Casino - Player requests a refund.
Closed
Our verdict
Player stopped responding
Amount: €1,000
Pribet Casino
Safety Index:Very lowCase summary
Discussion
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4 months ago
Translation
Hello, I have a gambling addiction and have blocked myself from Oasis in Germany. Normally, I'm not allowed to play. I lost €1,000 at Pribet Casino without a single chance of winning anything. THE CASINO IS A SCAM. For that reason, I would like my money back.
Automatic translation:
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4 months ago
Dear Anzhela1982,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.
Please understand that Pribet Casino does not operate with a license issued by Germany; therefore, they do not have access to the national register (OASIS). In other words, because Pribet Casino operates without a necessary license, it is not possible for them to comply with German-specific responsible gambling measures, such as the national registry. Unfortunately, for this reason, we are unable to help you claim reimbursement for your losses unless you informed the casino about your gambling problem before depositing.
- Could you please advise if you have ever informed the casino about your gambling problem?
- Also, do you currently have access to your casino account?
Thank you for your reply.
Best regards,
Kristina
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3 months ago
Dear Anzhela1982,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
