Pribet Casino - Pelaaja pyytää hyvitystä.

Hello, I have a gambling addiction and have blocked myself from Oasis in Germany. Normally, I'm not allowed to play. I lost €1,000 at Pribet Casino without a single chance of winning anything. THE CASINO IS A SCAM. For that reason, I would like my money back.

Hallo,ich haben Spielsucht und habe mich bei oasis in Deutschland gesperrt.Normaleweise ist so das ich darf nicht spielen. Haben bei pribet casino 1000 Euro verloren ohne einzige schanse was zu gewinnen. DAS CASINO IST EINE BETRUG.Aus den Grund würde ich mein Geld zürick fördern.

Dear Anzhela1982,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

Please understand that Pribet Casino does not operate with a license issued by Germany; therefore, they do not have access to the national register (OASIS). In other words, because Pribet Casino operates without a necessary license, it is not possible for them to comply with German-specific responsible gambling measures, such as the national registry. Unfortunately, for this reason, we are unable to help you claim reimbursement for your losses unless you informed the casino about your gambling problem before depositing.

• Could you please advise if you have ever informed the casino about your gambling problem?
• Also, do you currently have access to your casino account?

Thank you for your reply.

Best regards,

Kristina

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Dear Anzhela1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru