The player from Finland encounters an issue with a bonus that had hidden cashout conditions. After successfully wagering and earning over 6000€, he discovers a max cashout limit of only 450€ upon inquiring. He feels unfairly treated and seeks assistance.
PowerUp Casino - Player feels scammed due to hidden cashout limit.
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6d 17h 51m 34s
PowerUp Casino
Safety Index:HighCase summary
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21 hours ago
Translation
I logged into the casino and there was a 150% bonus waiting, the bonus terms have always been there (in the activation button), first wager, then max bet and then max cashout if there was one. Now it was missing, I read the site's bonus terms in Finnish and English, no mention.
I played and wagered the bonus until I took +6000€ from the big bass splash 1000 game, after which I went to aspa to ask about wagering, after this it turned out that my bonus has a max cashout. The condition in question was 100% hidden and the information was only available via chat, it can't be fair like that? now I should only withdraw 450€ instead of several thousand. is it possible to get help with this because I don't want to give up, I feel like I've been scammed
I tried to contact AskGamblers but the site wouldn't let me submit the form.
Automatic translation:
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6 hours ago
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6 hours ago
Dear Jaykkis,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Was this the first time you have utilized a bonus at PowerUp Casino?
- Could you please confirm whether I understand correctly that the maximum win rule was presented prior to the activation of the bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
