PowerUp Casino - Pelaaja tuntee itsensä huijatuksi piilotetun kotiutusrajan vuoksi.

I logged into the casino and there was a 150% bonus waiting, the bonus terms have always been there (in the activation button), first wager, then max bet and then max cashout if there was one. Now it was missing, I read the site's bonus terms in Finnish and English, no mention.

I played and wagered the bonus until I took +6000€ from the big bass splash 1000 game, after which I went to aspa to ask about wagering, after this it turned out that my bonus has a max cashout. The condition in question was 100% hidden and the information was only available via chat, it can't be fair like that? now I should only withdraw 450€ instead of several thousand. is it possible to get help with this because I don't want to give up, I feel like I've been scammed

I tried to contact AskGamblers but the site wouldn't let me submit the form.

Kirjauduin kasinolle ja siellä odotti 150% bonus, bonusehdot on aina lukenut siinä (aktivointi painikkeen) lomassa, ensin wager, sitten max bet ja sitten max cashout jos on sellainen ollut. nyt se puuttui, luin sivuston bonusehdot suomeksi ja englanniksi, ei mainintaa.

Pelasin ja kierrättelin bonusta kunnes otin +6000€ big bass splash 1000 pelistä jonka jälkeen menin aspaan kysymään kierrätystä, tämän jälkeen selvisi että bonuksellani on max cashout. Kyseinen ehto oli 100% piilotettuna ja tiedon sai vain chatin kautta, eihän se voi olla reilua noin? nyt minun pitäisi kotiuttaa vain 450€ usean tuhannen sijasta. onko tähän mahdollista saada taistelu apua koska en haluaisi luovuttaa, koen oloni huijatuksi

yritin ottaa AskGamblersiin yhteyttä mutta sivusto ei antanut minun lähettää lomaketta.

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Dear Jaykkis,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you please send me a link or a screenshot of the bonus you activated and played with?
2. Was this the first time you have utilized a bonus at PowerUp Casino?
3. Could you please confirm whether I understand correctly that the maximum win rule was presented prior to the activation of the bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila