HomeComplaintsPokienations Casino - Player's withdrawal is delayed.

Pokienations Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

6d 22h 21m 41s

Pokienations Casino
Safety Index:Above average

Case summary

The player from Australia requested a withdrawal three months ago, which was initially promised within three business days.

Public
Public
7 hours ago

Withdrawal was requested and was told up to 3 business days but have continually been given the run around.


saying it’s a 3rd party issue they are trying to resolve meanwhile continuing to promote payment methods and refer friend promotions


i have successfully withdrawn in the past but something is different this time and I fear it’s a scam. Please help

Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Dear Jl9119,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

  • Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
  • Can you confirm that your KYC verification was completed?
  • Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Jl9119 has 6d 22h 21m 41s to reply

Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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