Pokie Mate Casino - Player’s winnings have been confiscated.

Originally won just under 7k with a bonus in early March.

While waiting did some reversals as us gamblers do and managed to keep winning.

Between the original request for withdrawal and 19/04 I both received 3 x $5000 withdrawals (proving that my win was valid and I did not break any bonus rules) but in that period I turned my pending withdrawal balance into $103,300 AUD (most recent withdrawal of 5k was 17/04).

Was very communicative with the VIP manager on the insane run who kept congratulating me etc then after I won too much and then I received an email on 21/04/26 from their payments team they accused me of breaking bonus terms (making bets of $20, $25 and $30 with bonus on March 7th) and closed my account taking my whole balance.

First of all I recorded that whole March 7th session with a screen recorder and I tried emailing them to let them know this and that im confident I did not break anything yet I was met with silence and no replies and they even made my emails to the VIP manager bounce back so I could not get through to anyone.

I tried asking them which game they accuse me of doing this but there was no reply because they know they are lieing and I have video evidence and they were caught out lieing but they do not care since they have all the power.

I highly doubt you will be able to help as this casino group seems to be rogue and just make their own rules as they go but I am hoping that some pressure may possibly help in recouping a legit big win.

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Dear loopi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

10. It constitutes promotional abuse when players betting with an Active Bonus in effect place wagers equal to or higher than 20% of the total value of the bonus, which can also be translated into stakes equal to or more than EUR 8 of the total value of the initial bonus claimed.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila