PokerStars Casino PT - Player feels unfairly treated by the casino.

The problem is that players like me are not allowed to play 300 euros or more every month and pokerstars doesn't bother to give a few euros in exchange for being a loyal player, and a very loyal one at that. I've been losing and losing for almost 2 years now and all they give me is a pittance. The more expensive I play, the more I lose and if a bonus comes out of that machine, nothing else will come out,30 cents or 0.40 they give a bonus of 20 or 30 euros and then you only see bonuses of 5 euros and below I'm sick of losing a lot of money there they encourage 0.00 % but 😱😱 i can't see how unfair it is and then they give 3 free spins to keep my mouth shut they've never given me more than 5 euros on the spins wheel once in 6 months i don't know if 100 euros comes out and then they set almost impossible targets i ask you with so many players and thousands and millions of dollars is it necessary that they don't give anything almost ends up being a fraud i'm tired of always seeing the same thing in casinos but pokerstars is too much thank you for listening to me and if you could contact the people in charge i would appreciate it.

Dear vitormadeira1987,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. We do not investigate reasons why the casino did not give you a specific bonus and we cannot compel casinos to provide specific bonuses to you.

Regarding the losses you've incurred at this casino, sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards

Veronika

Dear vitormadeira1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok thank you very much for the support given for my message but it's an abuse to see things being too much but thank you for the answer you gave me.

Hi vitormadeira1987,

Thank you for your response and for sharing your feedback.

We understand your frustration, but unfortunately, we cannot take further action without sufficient evidence to support claims of unfair treatment. As we’ve mentioned before, each casino has its own policies, and without clear proof of wrongdoing, we are unable to investigate further.

If you do come across any additional information that could help clarify the situation, please feel free to share it with us. For now, we will have to close your complaint. Thank you for your understanding.

Best regards,

Casino.Guru Team