Plexian Casino - Player's account has been closed.

I have been a legitimate player at PlexianCasino and successfully withdrew €100 twice without any issues.

After accumulating €1,270 in winnings, I requested a withdrawal on march 21

Shortly after, my account was banned without explanation.

I have repeatedly contacted the casino via email, but they refuse to respond.

They have not provided any reason for the ban or any proof of wrongdoing.

Based on my research, I have found multiple reports of other players facing the same issue, indicating a pattern of unjustified bans to avoid payouts.

Hello jamelbenaichaoui,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Plexian Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

"I first received an email stating that I had circumvented wagering terms, breached the terms and conditions, and essentially stolen money on multiple occasions, resulting in my account being closed. I replied to clarify that they must have sent the email to the wrong person since I had just registered, made a single deposit, and only bet with my own money. After taking their time to respond, they sent another email apologizing and explaining that there is another user with my name and a very similar email address. They said they would check with their team and get back to me.

At this point, I don't really trust them anymore because I find it hard to believe that there’s another person with the same name and almost the same email address. I feel like being a new bettor might have helped me a little in this situation. In any case, the issue is still unresolved since they haven’t responded, and my account remains banned!"

i don't have a multiple account , i'm new in this website , my account was verified last week , they asked me for several documents even payslips , so i was wondering maybe it's better to withdraw and walk away , i withdrew twice 100 eur then i wanted to withdraw the rest 1270 eur and in that moment they banned my account..thanks for help

'i've just received this mail !!!!!

"Dear player

 We have checked your account and you have failed our KYC process.

 Your country of origin is a high-risk country,we closed the account and returned your initial deposits.

 We are sorry but you cannot play from your region in our casinos.

 Regards,"

I am shocked by their response—it is a total lack of respect towards me and my country. Just be direct and say that you don’t want to pay.

Yesterday, they told me that there was another account similar to mine. Today, they’re saying that my country is high-risk, so they only refunded my deposit.

Are they even aware of what they’re saying???"

still 1270 eur that must be paid.

thanks for help

Hello jamelbenaichaoui,

I’ve thoroughly reviewed the casino’s terms and could not find any reference indicating that your country is restricted. Additionally, since the casino allowed you to register and deposit, they should honor your winnings and may only close your account once the balance is fully paid out.

To ensure your case is handled thoroughly, I will now forward your complaint to my colleague Peter ([email protected]), who will assist you further from this point onward.

Wishing you the best of luck in resolving the matter.

Regards,

Nick

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Absolutely disgraceful.

This site is a complete scam. Not only do they show total disrespect to their users, but they also never keep their promises. Winners are not even paid, which is absolutely unacceptable. I sincerely hope more people will report this platform to prevent others from being taken advantage of.

Hi jamelbenaichaoui,

I hope you're doing well.

I wanted to let you know that Peter, who has been handling your case, is currently on vacation. Since he has the most in-depth knowledge of your situation and direct contact with the casino, I’ve extended the timeline by 7 days to ensure you receive the best possible support.

I truly appreciate your patience and understanding during this time. As soon as Peter is back, he’ll be in touch with you right away.

Thank you again for bearing with us.

Dear jamelbenaichaoui,

I have tried to contact the Plexian Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter