The player from Switzerland faces issues with withdrawing his funds after requesting a withdrawal. His account is restricted, and he experiences disproportionate withdrawal limits despite previously successful transactions. Additionally, he is concerned about the downgrading of his VIP status without notice or explanation and insists on receiving his remaining balance promptly.
Playzilla Casino - Player’s winnings are being blocked.
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Playzilla Casino
Safety Index:Very highCase summary
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3 days ago
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3 days ago
Dear Aventador777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds from the casino.
Please note that, according to the casino’s Terms and Conditions, withdrawals are processed in accordance with monthly withdrawal limits and may also depend on the player’s VIP status. Additionally, the VIP level is determined based on the player’s activity over the previous 90 days, including deposits, withdrawals, and bonuses received. This level may change over time, and accounts that remain inactive may be downgraded.
It is also important to mention that VIP status and its associated benefits are determined solely at the casino’s discretion. Therefore, we are unable to compel the casino to assign or maintain a specific VIP level or related withdrawal conditions.
In order to assist you effectively, I would appreciate it if you could provide some additional information regarding your situation:
- Could you please clarify when you requested the withdrawal?
- What specific reason was provided for any restriction or delay?
- Could you specify how much you have successfully withdrawn in the past compared to your current withdrawal request?
- Are there any outstanding verification requirements on your account?
Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication or documents regarding this matter, please feel free to forward them to petra.h@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
