PlayWise365 Casino - Player's account closure request is delayed.

I have been chasing them to close my account under self exclusion, but they are just not doing it they don't care about their players, every day I tell them to close my account they say they are looking itn to it or we have raised it to the relevant department but till date nothing

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

 

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayWise365 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• What responses do you receive from the chat after you inform them about your gambling issues?
• Could you please advise when was the last time the casino allowed you to deposit?

I would recommend that you send another self-exclusion request, but this time, send it also via email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings PlayWise365 Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account still hasn't been blocked,

I have deposited money yesterday I just can't control my urge of playing and these ppl won't close my account.

When I talk to customer service all they say is your request to close your account is sent to the relevant department and will be done it's been over 2 weeks now.

I have sent a mail to them once again with a cc

I have sent an email to playwise and have received their response stating they have forwarded, I don't understand if they are a reputed gaming platform why would they take time and not do it outright??

Thanks for your reply.

Has your account been blocked as a result of the new request?

Please let me know any news regarding the situation.

Nope not blocked, it is the way it is..matter of fact receiving promotions to deposit more and get bonuses

Still awaiting news, it's been six days casino days haven't taken this up with the casino

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Igor ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear azizmaved56789,

I am so sorry to hear about your problem with the PlayWise365 Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a PlayWise365 Casino representative to join this conversation and participate in resolving this complaint.

Dear PlayWise365 Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear azizmaved56789,

I have repeatedly tried to contact the PlayWise365 Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Igor