PlayOJO Casino UK - Player’s account has been closed with no explanation.

I registered told management decision to block my account with no explanation didn’t even open the app only to register wrote ignored I want my account deleted and details removed as awful still getting email from this awful company as another door closes a better one opens

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayOJO Casino UK.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether you asked the casino to close your account? Was it the casino's unilateral decision to close your account?
• Have you made any deposits? Was there any game activity on your player's account?
• Does the casino withhold any balance on your account?
• Have you unsubscribed from the casino's marketing communication? (newsletters/ads)

Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please clarify whether you asked the casino to close your account? Was it the casino's unilateral decision to close your account?

Have you made any deposits? Was there any game activity on your player's account?

Does the casino withhold any balance on your account?

Have you unsubscribed from the casino's marketing communication? (newsletters/ads)

MY REPLY IS

NO, I HAVE NOT ASKED THEM TO CLOSE ANY ACCOUNT. I OPENED IT DID NOT EVEN USE THE APP AND WHEN I WENT TO TRY AND USE IT I GOT THAT MESSAGE ATTACHED.SO WAS THE CASINOS DECISION TO CLOSE IT BUT WHY AND IDE NEVER USED IT NO DEPOSIT OR ACTIVITY WHAT’S ON THE ACCOUNT? NO THEY DO NOT WITHHELD ANY BALANCE AND NO, I DID NOT UNSUBSCRIBE FROM MARKETING COMMUNICATIONS. PLEASE LOOK INTO THIS OR HELP ME BE REFERRED TO SOMEONE WHO WILL HELP ME. THANK YOU.

Thanks for your reply and your patience.

Please note that we believe the casinos can close players' accounts at any time for any reason. We can assist only when the balance is withheld or winnings confiscated.

Since the casino decided to close your account without withholding any balance, there is little we can accomplish.

If you wish to pursue the issue further, we recommend completing the casino's complaint process. It's outlined here:

https://www.playojo.com/terms-conditions/ point 22. Customer Complaints

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.