The player from Greece reports that CasinoGuru and its management repeatedly reopen his account without consent, despite his addiction problem. He has contacted support but continues to receive daily promotions and spam, leading to a relapse and financial losses of 2,000 at another casino and 700 at this one.
PlayiO Casino - Player’s account is reopened without consent.
Opened
Current status
Waiting for player to reply
5d 20h 22m 45s
PlayiO Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 days ago
Dear CasinoGuru,
This Casino , allong with several other casinos of this management , keep opening and reopening my account , without my concent , sending me promotions daily and spam my phone number with sms daily.
They don't stop even when I contact their live support and mention I have addiction problem.
Everytime I contact them , they ask me to send them an e-mail and then after 1-2 months they reopen my account again and again.
Because of them I had a relapse and lost 2000 on other casino and another 700 here.
This is 2nd casino of this management that does the same
Sincerely,
George
Public
Public
yesterday
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Stay safe.
Public
Public
yesterday
Dear polmenakos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.
To better understand your situation and assist you effectively, could you please provide answers to the following questions?
- Have you clearly informed the casino about your gambling problem? If so, could you please forward the initial account closure or self-exclusion requests you sent to the casino? You can send them to my email address: petra.h@casino.guru.
- Have you tried contacting the casino regarding your account and the marketing/spam messages, asking them to stop?
- When was your account initially closed, and when did you realize it had been reopened?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
