The player from Austria had an active self-exclusion ban from all NovaForge LTD casinos due to gambling addiction since April 2, 2025. She reported that the casinos failed to pay out winnings, used counterfeit games, and provided no player protection. She requested assistance in reclaiming her €120 deposit at Casino Monsterwin, where she had registered on May 1, 2025. The issue was resolved by the Complaints Team, which rejected the complaint due to the player's lack of response to inquiries and her failure to provide the necessary documentation to support her claims.
Pistolo Casino - Player seeks help with self-exclusion and reclaiming funds.
Closed
Our verdict
Player stopped responding
Amount: €120
Pistolo Casino
Safety Index:HighCase summary
Discussion
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1 year ago
Translation
I have had an active ban from all NovaForge LTD casinos since April 2, 2025, because I requested a self-exclusion due to gambling addiction. In this email, I explicitly requested the entire company to ban me due to gambling addiction. All casinos in this group are disastrous, use fake Play'n Go games, and don't pay out any winnings at all.
They have NO PLAYER PROTECTION - there is no way to reach the chat and they don't respond to a single email.
I request your assistance in reclaiming my deposits of €120 at Casino Monsterwin, where I registered on May 1, 2025.
I registered with my original data as in the email.
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1 year ago
Dear x4wsccrkcd,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify if you informed Pistolo Casino directly of your gambling addiction and requested to be self-excluded?
- Have you received any official confirmation that your self-exclusion would be valid in all casinos operated by NovaForge LTD? If so, please forward me this confirmation at veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
TranslationI sent an email; there's another case involving this group of companies, and I requested that they block me from all accounts. The casino was about three weeks late in blocking me and never responded. I have the email they sent as proof. The email mentioned self-exclusion and gambling addiction, and I registered using identical information.
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11 months ago
Pistolo Casino is licensed by Anjouan Gaming. At this time, Anjouan Gaming does not offer a centralized self-exclusion system for all licensed operators. According to the information available on their website, self-exclusion requests must be submitted directly to each individual casino.
If you did not request self-exclusion from Pistolo Casino specifically, I’m sorry to say that this means you are not eligible for a refund of your lost deposits.
However, if you're interested, we can assist you with submitting a proper self-exclusion request to this gambling platform. Please let me know if you would like to proceed.
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11 months ago
TranslationThe self-exclusion and notification of gambling addiction have already been sent directly to the casino AND it also requested a ban from the entire NovaForge LTD. area!!! It is well known that there is no ban at Anjouan Gaming.
I myself work for an agency that deals with, among other things, gambling and gambling law. These conditions are completely unacceptable. Seriously ill people are being ripped off, and the world is watching.
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11 months ago
If you requested to be self-excluded from Pistolo Casino directly, please forward the email to me at veronika.f@casino.guru, along with the casino's reply. Please note that without this communication, we won't be able to further assist you with your complaint.
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11 months ago
Thank you for your message.
I would like to inform you that I have not received any emails addressed to Pistolo Casino. Please double-check that you used the correct email address: veronika.f@casino.guru.
Additionally, kindly note that if the email you sent is similar to the ones submitted in your complaints regarding MonsterWin and SupaBet Casino, we may not be able to assist you. In those cases, your messages were sent after making deposits and losing the funds during regular gameplay, which unfortunately does not give us grounds to intervene.
Thank you for your understanding.
