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I have had an active ban from all NovaForge LTD casinos since April 2, 2025, because I requested a self-exclusion due to gambling addiction. In this email, I explicitly requested the entire company to ban me due to gambling addiction. All casinos in this group are disastrous, use fake Play'n Go games, and don't pay out any winnings at all.

They have NO PLAYER PROTECTION - there is no way to reach the chat and they don't respond to a single email.

I request your assistance in reclaiming my deposits of €120 at Casino Monsterwin, where I registered on May 1, 2025.

I registered with my original data as in the email.

Ich habe seit 2.4.2025 eine aktive Sperre bei allen NovaForge LTD Casinos, da ich um eine Selbstsperre wegen Spielsucht angesucht habe. In diesem Mail habe ich dezidiert das ganze Unternehmen aufgefordert, mich wegen Spielsucht zu sperren. Sämtliche Casinos dieser Gruppe sind desaströs, verwenden gefälschte Spiele von Play‘n Go, zahlen gar keine Gewinne.

Sie haben KEINEN SPIELERSCHUTZ- man hat keine Möglichkeit den Chat zu erreichen und sie antworten auf kein einziges Email.

Ich ersuche um Unterstützung der Rückforderung meiner Einzahlungen in der Höhe von € 120,- im Casino Monsterwin, in dem ich mich am 1.5.2025 registrieren konnte.

mich habe mich mit meinen Originaldaten wie im E-Mail registriert.

Dear x4wsccrkcd,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify if you informed Pistolo Casino directly of your gambling addiction and requested to be self-excluded?
• Have you received any official confirmation that your self-exclusion would be valid in all casinos operated by NovaForge LTD? If so, please forward me this confirmation at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I sent an email; there's another case involving this group of companies, and I requested that they block me from all accounts. The casino was about three weeks late in blocking me and never responded. I have the email they sent as proof. The email mentioned self-exclusion and gambling addiction, and I registered using identical information.

Ich habe eine Email gesendet, es liegt auch ein anderer Fall mit dieser Unternehmensgruppe auf, und dort habe ich aufgefordert, mich überall zu sperren. Das Casino hat die Sperre ca 3 Wochen zu spät durchgeführt und nie darauf geantwortet. Ich hab die gesendete Email als Beweis. Es wurde Selbstsperre und Spielsucht in der Mail erwähnt, die Registrierung wurde mit identischen Daten durchgeführt.

Pistolo Casino is licensed by Anjouan Gaming. At this time, Anjouan Gaming does not offer a centralized self-exclusion system for all licensed operators. According to the information available on their website, self-exclusion requests must be submitted directly to each individual casino.

If you did not request self-exclusion from Pistolo Casino specifically, I’m sorry to say that this means you are not eligible for a refund of your lost deposits.

However, if you're interested, we can assist you with submitting a proper self-exclusion request to this gambling platform. Please let me know if you would like to proceed.

The self-exclusion and notification of gambling addiction have already been sent directly to the casino AND it also requested a ban from the entire NovaForge LTD. area!!! It is well known that there is no ban at Anjouan Gaming.

I myself work for an agency that deals with, among other things, gambling and gambling law. These conditions are completely unacceptable. Seriously ill people are being ripped off, and the world is watching.

Der Selbstausschluss und die Mitteilung der Spielsucht erging bereits, und zwar direkt an das Casino UND es wurde darin um Sperre im gesamten Bereich der NovaForge LTD. aufgefordert!!! Dass es keine Sperre bei Anjouan Gaming gibt, ist hinlänglich bekannt.

Ich bin selbst Mitarbeiterin in einer Behörde, die sich mit u.a. mit Glücksspiel und dem Glücksspielgesetz befasst. Diese Zustände sind völlig indiskutabel. Hier wird eine Abzocke gegen schwer kranke Menschen betrieben, und die Welt schaut zu.

If you requested to be self-excluded from Pistolo Casino directly, please forward the email to me at veronika.f@casino.guru, along with the casino's reply. Please note that without this communication, we won't be able to further assist you with your complaint.

I have sent the email to you.

Ich habe die Mail an Sie gesendet .

Thank you for your message.

I would like to inform you that I have not received any emails addressed to Pistolo Casino. Please double-check that you used the correct email address: veronika.f@casino.guru.

Additionally, kindly note that if the email you sent is similar to the ones submitted in your complaints regarding MonsterWin and SupaBet Casino, we may not be able to assist you. In those cases, your messages were sent after making deposits and losing the funds during regular gameplay, which unfortunately does not give us grounds to intervene.

Thank you for your understanding.

Dear x4wsccrkcd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.