The player from Finland has been experiencing delays in processing his withdrawal requests totaling €1300, made between May 13 and May 15, 2026, without receiving any payments after two weeks. Despite contacting the casino for clarification, the issue remains unresolved.
Pistolo Casino - Player's withdrawal requests are delayed.
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Waiting for Casino Guru to reply
5d 13h 0m 30s
Pistolo Casino
Safety Index 8.6 HighCase summary
Discussion
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3 days ago
Dear Casino Guru,
I would like to file a complaint regarding delayed withdrawals from an online casino that has failed to process my payments within a reasonable timeframe.
I made the following withdrawal requests:
13.05.2026 – €500
14.05.2026 – €500
15.05.2026 – €300
As of today, I have still not received any of these withdrawals, despite more than two weeks having passed. I have already contacted the casino directly regarding this issue, but the matter remains unresolved and I have not been provided with a clear explanation or payment timeline.
I find this delay unacceptable and I am concerned about the casino’s handling of player funds and withdrawal processing.
I kindly request that Casino Guru investigate this matter and assist in resolving the issue as soon as possible.
Thank you for your time and assistance.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear Ne1tsyt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me screenshots of the payout requests, as well as your recent communication with the casino regarding the delay? Send the information to my email at tomas@casino.guru or post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
