Pistolo Casino - Player's withdrawal requests are delayed.

Dear Casino Guru,

I would like to file a complaint regarding delayed withdrawals from an online casino that has failed to process my payments within a reasonable timeframe.

I made the following withdrawal requests:

13.05.2026 – €500

14.05.2026 – €500

15.05.2026 – €300

As of today, I have still not received any of these withdrawals, despite more than two weeks having passed. I have already contacted the casino directly regarding this issue, but the matter remains unresolved and I have not been provided with a clear explanation or payment timeline.

I find this delay unacceptable and I am concerned about the casino’s handling of player funds and withdrawal processing.

I kindly request that Casino Guru investigate this matter and assist in resolving the issue as soon as possible.

Thank you for your time and assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ne1tsyt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me screenshots of the payout requests, as well as your recent communication with the casino regarding the delay? Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have not made any succesfull withdrawals from the casino yet.

I havent passed any KYC verification since they havent requested one and there is no way to do it without them asking for it.

I did not accumulate the winnings with a bonus.

Communication with the casino (please hide my email etc so it wont show to the public):

Screenshots of the withdrawals i have made:

Dear Ne1tsyt,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Ne1tsyt,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Pistolo Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Pistolo Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ne1tsyt,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel