Pistolo Casino - Player’s withdrawal is delayed.

κερδισα στις 5 του μήνα 1500 ευρώ ,είχα κάνει κατάθεση μέσω Revolut, με την ίδια κατά την οποία αιτήθηκα τις αναλήψεις οι επόμενες δύο (500€ η καθεμία) καθυστερούν μέχρι και σήμερα γεγονός το οποίο με ανάγκασε να τις ακυρώσω καθώς μου προτείνανε άνθρωποι εκτός του καζίνο να τις ξανακάνω με bank transfer ωστόσο ακόμα και αυτές αργούν σήμερα στις δέκα μέρες , δεν ξέρω τι να κάνω έχω στείλει ιμειλ και μιλάω με την υποστήριξη καθημερινά και μου δίνουν το ίδιο σχεδόν αυτοματοποιημένο μήνυμα ότι μην ανησυχειται , συγγνώμη για την ταλαιπωρία τα χρήματα σας είναι ασφαλή και κάντε λίγο υπομονή , να τονίσω επίσης ότι δεν μου έχει ζητηθεί ταυτοποίηση και δεν με αφήνει να την κάνω έτσι κι αλλιώς .

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Δεν μου έχει ζητήσει ταυτοποίηση το καζίνο μέχρι στιγμής και με διαβεβαιώνουν συνέχεια ότι τα λεφτά μου είναι ασφαλή τώρα απλά αναμένω δηλαδή είναι κοντά ένας μήνας

Έχουμε καμία βοήθεια ;

Έχουν περάσει πάνω από 14 μέρες κατά πολύ

Thank you for keeping me updated.

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

When was the last time the casino communicated with you regarding the delay in processing your payment? Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at [email protected]. Thank you for your cooperation.

Επικοινωνώ κάθε μέρα με live chat και ρωτάω για την διαδικασία , ωστόσο λαμβάνω το ίδιο ακριβώς μήνυμα που σας είπα κάθε μέρα , σας έστειλα και στο ιμειλ που είπατε ένα ιμειλ συνομιλίας μου με το support ναι έχω κάνει πριν ένα μήνα μια επιτυχημένη ανάληψη 500ων ευρώ , επίσης δεν χρησιμοποίησα κανένα μπόνους όλα ήταν αναληψιμα

Λάβατε το email μου ;

θα απαντήσει κανένας ;

Καλησπέρα συγνώμη άμα γίνομαι κουραστικός , δεν έχω λάβει καμία ενέργεια απτό καζίνο όπως έχω προαναφέρει , δεν μου έχει ζητήσει ταυτοποίηση και περιμένω ακόμα τις αναλήψεις μου ,μήπως θα μπορούσατε να επικοινωνήσετε με το καζίνο ,για να ελέγξουμε ή να επιταχύνουμε την διαδικασία και ότι χρειάζεστε από μεριάς μου να σας στείλω

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear nikosnig,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Pistolo Casino representative to join this conversation and participate in resolving this complaint.

Dear Pistolo Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nikosnig,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan