Pigmo Casino - Player's withdrawal has been delayed.

I was a VIP user from this telegram casino called pigmo , never had an issue with it , withdrawal always fast , games working, etc... in the last couple of months they simply just stopped processing the payments ... I was reading about that in the chat then I tried to make a small withdrawal of my balance and it didn't went through...it's stuck on processing.

After that I made a research and found out that the people who run this casino had run with the money and left the casino in ghost mode , all the money that enters casino wallets is quickly drained.

I couldn't take the money out so I kept playing for a few days hoping it was a mistake...after that I tried to withdraw what's left and it's in processing since then too.

I also found out after a research that the owner's name is G. J. and he already did this in another casino called crashout.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the most recent winnings you have been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you completed full KYC verification at this casino?
• Have you tried contacting the casino’s customer support to ask about the reason for the delayed withdrawals? If so, please share their response with us.

Additionally, we understand that you mentioned serious concerns regarding the casino’s operation and its owners. However, please note that we are currently unable to verify these claims, and we do not have any confirmed information indicating fraudulent activity on their part at this time.

If you have any supporting evidence regarding these allegations, feel free to share it with us, as it may help us better understand the situation.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi , I can confirm those allegations that I'm making.

The owner itself told me I was never going to see my money and he was going to run with it. I just can't send you the conversation because he quickly erased it on telegram.

Plus there's several complaints about this casino that didn't even got the answer so that proves my point.

About your questions , it's a cripto casino so there's no kyc , I didn't use bonus, I played slots and originals I tried to contact support but as I said the site was abandoned , there's no one there...you can confirm it by simply going to the site chat and everyone is saying the same thing...o left some prints attached.

Do a research on the owner's name and you'll see what I'm talking about.

To be honest I'm just making this for this to be recorded here so people know , and you guys know too that this happened.

I know there won't be a resolution because as I said they ran away.

But I feel it's my duty to pass this information because the site is still accepting deposits , just the money that enters is quickly taken from casino wallets.

Just got now some more information , a player sent me this conversation he had with a former employer of the casino ... Apparently he was trying to actually do is job and help costumers and got fired for that.

Because the goal of the casino was set since the beginning , build momentum and a community hype and trust then vanish with costumers money.

Dear Metahuman,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Hello Metahuman,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

Dear Metahuman,

I’ve made several attempts to reach the casino, but unfortunately, they have not responded. Without their cooperation, there is very little more we can do to progress your case. For this reason, I will have to mark the complaint as unresolved in our system.

I know this isn’t the result you were hoping for, and I’m genuinely sorry we couldn’t achieve a better outcome. Please keep in mind that unresolved complaints impact a casino’s overall rating, which can motivate them to adjust how they handle such issues. If the casino chooses to reply at a later time, we will reopen your complaint immediately and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Authority by submitting a complaint via the licensing badge located in the footer of the casino’s website. Regulators often have additional tools and authority that may help in situations like this.

For tips on how to file your complaint effectively, you can refer to the article linked. If you need help with the submission or receive an update from the regulator, feel free to contact me anytime at lucia.s@casino.guru

I’m truly sorry we couldn’t reach a more positive resolution.

Best regards,

Lucia S