Parimatch Casino IN - Player's withdrawal is delayed.

66527936 amount 1096 date 11/01/2026

65359119 amount 1068 date 06/01/2026 This amount is pending from date

Sir, I humbly request you to get this issue resolved so that it can be settled. There is an issue in Parimatch India, 142653111, this is my player ID and I have not received any solution from the Parimatch Support Team. They say that there is a delay from the payment provider's side. It takes so many days for any withdrawal.

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Dear Aadi952321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Ma'am, I want to tell you that I have successfully withdrawn earlier and I have done it after that also and I also want to tell you that I have placed bets only on sports games and my KYC has been completed successfully.

Greetings,

We would like to inform you that your withdrawal requests of INR 1,096 and INR 1,068 have been successfully processed and credited to your bank account.

If you have any further questions or require assistance, please feel free to reach out to us.

1. Sir, I am sending you my bank statement. If your payment has been successfully transferred, please tell me where my money is stuck. Password adit2008 Or agar aap log mujhe khud ka mail de to me aapko bank statement send kar dunga

Sir, I sent the two reply numbers given by apna to my bank customer service and for your information, one reply number is of N22 2022 and the other is of N25 2025 which you sent to me, meaning the Parimatch fell to this extent, wow.

There was no reply from your side

Greetings,

According to our records and confirmation from our billing team, your withdrawal has already been successfully processed.

To investigate this matter further, we kindly ask you to provide a bank statement in PDF format covering the period from the withdrawal date up to the current date. This will allow us to thoroughly review the transaction and assist you accordingly.

Please ensure that the document is complete, clear, and unedited.

Once we receive the requested statement, we will proceed with the necessary checks.

Please tell me where I should send the mail. I have sent the tax, please tell me the mail from the withdrawal date till this time.

I have sent you the current account statement and I told your executive that I have sent you the account statement, then it is said from the top that payment successful credit, why do you people keep executive without studying, today I

Till now you have not understood the password of account statement adit2008, now you can check it yourself and I have also sent the account statement to the email id of the casino, I would like to tell this much to the casino guru that Parimatch is the worst platform in this world, if it does not give my withdrawal then at least you should downgrade the rating of this platform so much that it will not be able to cheat any player in its lifetime.

See by Veronika presnoly request h

Hello Aadi952321,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I am waiting for him because I have no faith left in Parimatch India.

I want to know whether Veronika is on a one year leave, why are you guys not paying attention to this?

Greetings,

We would like to inform you that both your withdrawals of 1,096 INR and 1,068 INR have been credited back to your gaming account’s main balance.

Dear Aadi952321;

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at karla.m@casino.guru

Thank you for your understanding.

Best regards,

Karla

Casino.Guru 

Dear Aadi952321,

Thank you for your message.

According to the information provided by the casino in this thread, both of your withdrawal amounts (INR 1,096 and INR 1,068) should have already been credited back to your gaming account balance.

Could you please confirm whether these amounts have now been credited to your account?

If not, kindly provide a screenshot of your current account balance and transaction history so we can review the situation further.

Thank you very much in advance for your cooperation. I look forward to your reply.

Best regards,

Karla

Casino Guru

Dear Aadi952321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru