Parimatch Casino IN - Player's withdrawal is delayed.

This is Naresh.I have applied withdrawal of 8000 amount on 19th June in Parimatch. In the Website on the same day 19th june showing as withdrawal processed but despite of 20 working days the amount is not credited to my bank account.

I have forwarded latest bank statements to them.

They are saying like we are waiting an update from the payment provider.still in progress not resolved.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi

1) Yes I have done some withdrawals on 21st june which were successful and credited into my Bank account.

2) Yes My account is completely verified.KYC is done

3) Winnings accumulated without bonus only.

Added attachments for your reference

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear sasnaresh2015,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Parimatch Casino IN representative to join this conversation and participate in resolving this complaint.

Dear Parimatch Casino IN,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It has been 48 days since withdrawal is applied.still the amount is not credited into my bank account.

Parimatch casino saying like they are waiting response from the payment provider from 48 days.

Hi

Iam trying to send emails to [email protected] from 2-3 days.Iam unable to send it.

Is it intentionally done ?

Email sending is blocked?

Dear sasnaresh2015,

I have tried to contact the casino but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Gambling Control Board. However, the GCB states on its website that they do not handle individual disputes between players and gaming operators. It seems the regulator will only pay attention to complaints regarding potential violations of law. It is possible to contact the GCB via this contact form. I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru

We’ve reopened this complaint at the request of Parimatch Casino IN. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear sasnaresh2015,

We were contacted by the casino representative with proof of payment. Could you confirm the receipt of funds?

I'll be awaiting your reply.

Hi ,

I didn't receive the withdrawal .

Parimatch casino provided wrong UTR 926***33679 number to me.This UTR number is given from the day 1.They are saying it is successful from the past 60 days . I have contacted the bank too.Bank officials confirmed that no payment is involved with that UTR number

I can send latest bank statement for proof.

Shall I send?

Dear sasnaresh2015,

Could you please provide us with the bank statement from the 1st of June till today? You can send it to my email address [email protected].

I'll be awaiting your reply.

Hi

I sent you bank statements through Gmail with subject complaint ID : 170584. please find the same.

Regards,

Naresh

Dear Naresh

The support team should contact you or has already contacted you! Please provide bank statement for the support team, if there is no payment we will credit you with money!

Thank you very much!

Hi

Amount not credited into my bank account.

Please send me mail id of support team for sending latest bank statement.

Regards,

Naresh

Parimatch Id : 746543330.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi

I already sent you latest bank statements to [email protected].

Please check.

Could you please share with us this document?

Many thanks

Dear Parimatch Casino IN,

I kindly ask you to provide us with the email address where the document can be sent.

I am looking forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Naresh,

Could you please provide the balance sheet from June 19 to the present for support team? If you require any assistance in obtaining the necessary details or have any questions, do not hesitate to reach out. I look forward to your prompt response. Thank you!

Dear sasnaresh2015,

Could you please follow the casino's instructions and provide them with the requested documentation?

I'll be awaiting your reply.

Dear Parimatch casino India,

Please send me mail id of support team for sending latest bank statement.

Regards

Naresh.

Parimatch Id : 746543330.

Dear Sasnaresh,

Please send the email to [email protected]

Thank you!

Dear Parimatch casino India,

Address not found Error is coming with the email you provided.Sending screenshot for your reference.

Please give me your Email ID for sending latest bank statements

Thanks

Naresh

Dear Stefano,

I have sent you latest bank statements to [email protected].

Sending screenshot for your reference

Please check and can send to parimatch casino India.

Thanks

Regards,

Naresh

Dear Parimatch Casino IN,

Could you please provide a valid email address to which the player may send the requested bank statement?

We would appreciate your prompt response and look forward to your reply.

Dear Stefano,

Could you please send my latest bank statements to parimatch casino india which I already sent to you with complaint ID : 170584

Thanks

Regards,

Naresh.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sasnaresh2015,

As we have not received any response from the casino, we regret to inform you that we must close your complaint as "unresolved." We understand that this outcome may not be satisfactory, and we sincerely apologize for any inconvenience this may cause.

Please note that unresolved complaints can negatively impact the casino’s rating, which may encourage them to take a more proactive approach in the future. The casino also retains the option to reopen this complaint at any time should they decide to cooperate.

Kind regards,

Stefan

Casino.Guru

We’ve reopened this complaint at the request of Parimatch Casino IN. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear sasnaresh2015,

The casino has contacted us outside of the complaint thread and informed us that you may reach them directly at the following email address: [email protected].

Could you please contact the casino through this email and provide the requested documentation to assist in resolving your case?

I appreciate your cooperation and look forward to your response.

Dear Parimatch Casino India,

I have send you the latest bank statements from June 19th to till date to the Email : [email protected].

Sending you the screenshot for the reference.

Thanks

Regards,

Naresh.

Dear Sasnaresh2015,

Thank you for your prompt response and for keeping us informed. Your cooperation is greatly appreciated.

Dear Parimatch Casino IN,

Could you please confirm whether you have reviewed the email from the player and advise us of the outcome?

We look forward to your response.

Hi Stefano and Parimatch Casino India,

Below are the follow up messages from parimatch support after sending single bank statement from June 19th to till date.

Iam sending the screenshots for reference.

Thankss and Regards,

Naresh.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan and sasnaresh2015

Thank you for your understanding. Your request has been successfully completed. Please take a moment to verify your credit.

Warm regards,

The Parimatch Team

Dear Parimatch Casino IN,

Thank you for your response and your continued cooperation.

Have you had the opportunity to review the bank statement provided by the player? It appears that no payment has been received in their account. Could you please clarify what might have caused this issue?

I look forward to your response.

We encountered technical issues with our payment providers. We recommend that users restart the app and verify the available payment methods, which are currently accessible.

Thank you for your understanding.

Best regards,

The Parimatch Team

Dear sasnaresh2015,

Could you please confirm whether the funds have been returned to your casino account? Additionally, kindly let us know if you intend to withdraw the funds using one of the available payment methods.

I look forward to your response.

Dear Stefano,

After 4 and half months the amount returned to the casino wallet.Thank you so much for your involvement and efforts.

Thanks and Regards,

Naresh.

Dear Sasnaresh2015,

Could you please confirm whether we may consider this case resolved, or if you would prefer to withdraw the funds from your casino account?

I look forward to your response.

Dear Stefano,

The case is successfully resolved.I have withdrawn the amount too.

Thanks and regards

Naresh.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sasnaresh2015,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan