Parimatch Casino IN - Player’s withdrawal is delayed.

Dear Team

I have a account with parimatch (Player ID 742391872) but they blocked my withdrawal and asking for kyc documents & bank/wallet statement 

I have provided them multiple time in the conversation

Even they accepted the document yesterday and mailed that I should wait we will do the process 

Today I asked from when I can start deposit/play

they keep sending same mail again & again form scratch 

Please look at case please

Dear manojdhamat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

Dear madam

I know very well that KYC is mendatory for all workings but in the name of KYC and Payment proofs its not good to harrase the player

I have Provided all the Kyc Documents and payment proofs to the Parimatch Team

now they have deducted (20000rs) all my deposted money and stateted as "write of"

is it fair? I have given all requsted documents (even screen recored video too) if you want i can give you too any proof kyc or payment but I know the main reason IPL just ended so their is less traffic on their site and they started to do this harrsment/scam

Dear manojdhamat,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Dear Katarina!

The user did not successfully pass the Risk Verification assessment due to the existence of multiple accounts, resulting in charges applied in accordance with Rule 88, according to KYC policy. He withdrew an amount exceeding his initial deposit, leaving a balance comprised entirely of his winnings. However, these winnings were forfeited due to a violation of the established rules. We are ready to add additional approvasl if its needs.

Dear Respected Team

I only have a single account and never used any other account nor in tha past nor in the future....

How can you just blaming me for this? I have single account with my genuine name that is MANOJ KUMAR

You need any kyc related or other documents then let me know and allow my account thank you

Dear Parimatch Casino IN,

thank you for your message.

We take all accusations very seriously. Please provide evidence supporting the claim of Manojdhamat's multiple accounts to my email address [email protected].

Looking forward to your reply,

Katarina

Dear madam Hope you can understand the mindset of casino just their single line

(He withdrew an amount exceeding his initial deposit) thats the issue

if we lost its all ok ok

if we win here is the problem scamming starts.....

its our hard earned money and we are taking risks on that hope you can understand

@Katarina madam I have sent you all conversastion how they are treating us

Dear Katarina and Manojdhamat

We always treat our clients with respect and always try to defend the rights of users: but, unfortunately, there are cases when we are forced to use other rules for blocking user accounts! As you can see in the screenshot, the client intersects with another gaming account by IP, which has an identical game. And that other gaming account, in turn, intersects with a 3rd gaming account by name! Some personal data has been blacked out to preserve the confidentiality of user data in accordance with the rules for preserving the confidentiality of information! Please specify if you need any more information!

Thank you and we hope for your understanding!

Dear @casinoguru

I understand the issue now

But I have never made multiple accounts

It's friend's mobile may b I use to play while my mobile is not available

It does not mean I cheated

1. You can check I have my personal bank accounts/wallets

Why they are not comman?

2.He is totally other person

(I don't have direct relationship with him)

If you ask any kyc documents of his I will take from him and provide

3.Playing on other mobile isn't a crime

(Hardly I placed only 1-2 bet with his mobile)

If you find any relationship with him then block my account I will happily accept that

Please do the needful and allow my account

I take care of it in the future

Dear Parimatch Casino IN,

thank you for your message and screenshots provided.

However, the screenshot you provided is very blurry. Would you be able to send it to my email [email protected]?

Dear manojdhamat,

thank you for your message and information provided.

Do I understand correctly, that your friend has an active account at Parimatch casino as well?

Looking forward to your reply,

Katarina

Dear Katarina

Thank you a lot for your attention. Sent you information via email.

Yes madam

He had a active account (may be) he had his own account and I have my own

why I am suffering? Just bcoz I logged in my account in his mobile I think its not a crime mostly we do when we have a good bet and our mobile is not available

He hs his own Identity I have my own

Did I logged in his account? never...

I am playing since 2021 do not do this @parimatch

I will take care this in future....

you/parimatch can take any kyc from me or any information I am ready to give that happily...

Dear Parimatch Casino IN,

thank you for your email and screenshot provided.

Dear manojdhamat,

thank you for your reply and for your patience.

After a careful review of your complaint, we understand your concerns. However, using a friend's device to access your account raises security concerns and is a potential breach of casino's terms and conditions. While we understand connectivity issues can occur, we recommend using your own device or waiting for a more stable connection to avoid any potential complications. We appreciate your understanding in this matter.

I am sorry to be the bearer of a bad news.

Please do not hesitate to contact us if you ever find yourself at odds with this or any other online casino. We are here to help.

All the best,

Katarina