Parimatch Casino IN - Player's withdrawal has been delayed.

Please solve problems I had financial problem they done fraud with they not giving my money back please refund to my account in parimatch or bank account

I also attached bank statement password: [hidden by Casino Guru]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that you have not yet received the winnings you requested to withdraw on 15 June?

Have you made any successful withdrawals from this casino before?

Have you contacted the casino to ask about the details of your payment?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Yes I have made withdrawal before 15 june successfully and kyc also passed

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

When was the last time you communicated with the casino regarding the winnings that you have not yet received? Please forward me the most recent communication regarding this issue at veronika.f@casino.guru, or post screenshots here. Thank you for your cooperation.

i am playing parimatch live casino in which plays fan tan live casino know they shatdown there parimatch customer support not solving problems and only talking we are in talking with our experts team but 4 months passed my problem

not solved

They only talking to me our expert team doing best to solve your problem

Dear Sahilpathan

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Sahilpathan,

I am so sorry to hear about your problem with the Parimatch Casino IN. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Parimatch Casino IN representative to join this conversation and participate in resolving this complaint.

Dear Parimatch Casino IN,

Could you comment on the situation?

Thank you in advance for providing the information.

Yes sir I am waiting for my money to get back I am expecting it will take less time to refund in my gaming id

Dear Sahilpathan

We truly apologize for any inconvenience you have encountered. In order to assist you swiftly, kindly provide your ID so we can find your information in our database.

Thank you for your understanding and cooperation.

Dear Sahilpathan,

Parimatch Casino has requested the ID you used to verify your casino account.

Dear Parimatch Casino,

The player has provided his ID, so could you please check and confirm whether you were able to find the information you needed?

Thank you.

Dear

Casino guru please solve my problem as soon as possible I am waiting for my money return to parimatch wallet from 4 months please parimatch solve my problem they have been blocked me on PARIMATCH e-mail support also I am unable to contact with parimatch please solve my problem they not giving me my 1 deposit also in processing from last 1.5 months

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sahilpathan,

Regrettably, due to the casino's lack of response in this case, I have no choice but to close this complaint as unresolved. Without the casino's cooperation, a thorough investigation is simply not feasible. I understand this is not the resolution you were hoping for. However, the decrease in the casino's rating due to unresolved complaints may encourage them to change their approach. Should the casino decide to cooperate in the future, we will reopen the complaint and notify you via email.

Unfortunately, since the Parimatch Casino IN is regulated by the Curaçao Gaming Authority (CGA) - also referred to as the Curaçao Gaming Control Board (GCB) - there is currently no formal process for handling individual player complaints. The CGA has publicly stated that it does not have the authority to mediate disputes or arbitrate between players and operators, and therefore cannot order compensation or provide binding resolutions.

However, the CGA has also acknowledged that player complaints are valuable in identifying potential breaches of licensing obligations. They are actively working on implementing measures to address such matters more effectively in the future. For this reason, it is still worth submitting your complaint through their official contact form or by sending an email to their address at complaints@cga.cw.

Please make sure to include the name of the casino’s operator in your submission, as omitting this information may result in the complaint being disregarded.

You can find further guidance on submitting complaints to regulators on this link.

I'm truly sorry I couldn't offer a more favorable resolution in this case.

Best regards,

Igor

We’ve reopened this complaint at the request of Parimatch Casino IN. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Sahilpathan,

According to the casino's message, the deposit made on September 16, 2025, has been credited to your account.

Could you please confirm this information?

Additionally, if you have any other details regarding this matter, I would appreciate your sharing them.

Greetings,

Regarding the deposit of ₹600 made on 16 September 2025, we have reviewed the transaction and can confirm that the amount was successfully credited to your gaming account on 6 March 2026.

Kindly log in to your account to verify the credited funds. If you require any further clarification, please feel free to contact us.

Best regards,

Parimatch team

Deposit not received and my withdrawal of 7000 thousand rupes not received yet I have a chat with support team te always talking to me we are working on it but give me my payment of withdrawal and deposit

I have a received a diposit of 600 rupes but waiting for withdrawal of 7000 rupes please solve my problem casino guru please please heartily request respected 1 year passed still waiting for withdrawal please you only can solve this problem

Greetings,

Please be informed that your deposit of 600 rupees was successfully credited to your account on 06 March 2026.

Kind regards,

Parimatch team.

Yes I have received the deposit of 600 rupee and still waiting for withdrawal of 7000 rupes 10 months passed

Dear Parimatch Casino IN,

According to the player's previous messages and screenshots, they are currently awaiting a withdrawal of 7,000 INR.

Could you please provide clarification on this matter?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you.

Greetings,

Please be informed that the withdrawal has been returned to your gaming account balance.

Should you require any further clarification or assistance, please feel free to contact us.

Kind regards,

Parimatch team

Thanks parimatch and very very thanks for casino guru you are doing excellent work I have gotten the perfect gift for this eid thanks once again 😊🙏🏻

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sahilpathan,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor