The player from India, a VIP customer with a fully verified account, faces an unresolved issue regarding his deposits of INR 10,000 made via MobiKwik wallet. Despite providing the necessary proof, the casino continues to request a bank statement that is irrelevant to the transactions.
Parimatch Casino IN - Player's funds have been delayed due to verification issues.
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Waiting for Casino Guru to reply
6d 22h 6m 15s
Parimatch Casino IN
Safety Index 5.8 Below averageCase summary
Discussion
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21 hours ago
Betting id : 125801144
I am a VIP customer, and my account is fully verified. I do not use any bonuses.
I made a deposit of INR 10,000 on 26/02/2026 and another deposit of INR 10,000 on 28/03/2026 using my MobiKwik wallet to fund my Parimatch account. However, my issue remains unresolved to this day.
I have already provided my MobiKwik wallet statement, which clearly proves that the funds were successfully debited from my wallet. Since both payments were made through a wallet, I do not understand why Parimatch keeps requesting a bank statement, which is not relevant to these transactions.
Despite repeatedly explaining that the deposits were made via MobiKwik wallet and providing the required proof, the support team continues to ask for a bank statement and keeps marking the ticket as "waiting for customer response."
I believe I have provided sufficient evidence, and I request that Parimatch review the documents already submitted and resolve my issue without further delay.
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2 hours ago
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2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.
Please allow me to ask you a few questions so I can better understand the situation.
In cases when a deposit isn't credited, online casinos can request bank statements to verify whether the amount was returned to your bank account.
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
