Parimatch Casino IN - Player's funds have been delayed due to verification issues.

Betting id : 125801144

I am a VIP customer, and my account is fully verified. I do not use any bonuses.

I made a deposit of INR 10,000 on 26/02/2026 and another deposit of INR 10,000 on 28/03/2026 using my MobiKwik wallet to fund my Parimatch account. However, my issue remains unresolved to this day.

I have already provided my MobiKwik wallet statement, which clearly proves that the funds were successfully debited from my wallet. Since both payments were made through a wallet, I do not understand why Parimatch keeps requesting a bank statement, which is not relevant to these transactions.

Despite repeatedly explaining that the deposits were made via MobiKwik wallet and providing the required proof, the support team continues to ask for a bank statement and keeps marking the ticket as "waiting for customer response."

I believe I have provided sufficient evidence, and I request that Parimatch review the documents already submitted and resolve my issue without further delay.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

In cases when a deposit isn't credited, online casinos can request bank statements to verify whether the amount was returned to your bank account.

• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Greetings,

We would like to inform you that your deposit issue has been forwarded to our payment providers for further investigation.

Our team is currently awaiting their review and feedback. As soon as we receive an update or any additional information from the payment providers, we will inform you immediately.

Thank you for your patience and understanding.

Dear Tomas

Conversation done through live chat no email sent , it's already 3 months over still they are waiting for reply from their payment provider how pathetic..they are shameless please invite them and ask a timeframe and why they are dragging the issue from 3 months .

They marked one deposit as resolved and when I enquire they are asking bank statement, when I made a payment from wallet , how can they ask bank statement,and for the deposit of 10000 rs they are again asking bank statement,even though I have provided wallet statement

they dragged one of my deposit of 10000 requested on 26/02/2026 until today ,just raising complaint in casinoguru they have credited in my betting account today

How ever another deposit made 28/03/2026 is not yet credited, if they credit that I will close my complaint

Dear parimatch, I am vip customer and lost lakhs in parimatch, it's not fair to hold my deposit for months,credit it fast

Greetings,

We have a positive update regarding your missing transaction.

Our financial team has confirmed that the deposit of 10,000 INR was successfully credited to your Parimatch gaming account on 09/06/2026. Additionally, our system logs show that these funds have already been actively utilized to place bets on your account.

For the other deposit made on made 28/03/2026. Please provide a ticket number or a deposit payment slip.

Dear parimatch

Ticket id 90555023

And I have provided wallet statement on the same ticket , which clearly show funds debit ,take a look at the conversation,deposit slip is attached along with ticket id

Greetings,

In order to further investigate your missing deposit, please provide us with a bank statement in PDF format from the date of the transaction until the current date.

Please ensure that this official statement clearly shows the UTR number matching your deposit screenshot so our payment team can track the funds with the gateway.

Dear casinoguru,Here you go they are asking for bank statement,

dear third class parimatch I have made a deposit from MobiKwik wallet , how many times I want to say , the complaint I raised here becouse you are asking for the bank statement when I paid from wallet ,again you came here and asking for bank statement what is this 3rd class behaviour

I have already submitted my MobiKwik wallet statement when I raised a ticket,which clearly proves funds debit to your merchant Sanjay G ,I have highlighted in screenshot also ,open your eyes and see it ,don't dare to ask bank statement again for wallet payment

This is absolute third class vip service, kindly credit my deposit

Greetings,

Kindly note that the bank statement must be submitted in PDF format and not as screenshots. This is required for verification and investigation purposes.

Please resend the complete bank statement in PDF format so we can proceed with the review of your case.

In which language I want to explain, I have not paid from bank to submit bank statement, casinoguru please interrupt them they are torturing me mentally

I am repeating I have paid from wallet ,it don't have bank statement,already I have provided wallet statement in parimatch under ticket id #90555023

If you want a fresh wallet statement upto date please email from official email ID id , I will forward it to you

Dear casino representative,

Based on the service the player used when depositing, would it be possible to accept proof of deposit in a format other than a PDF?

Please let us know.

Greetings,

We would like to inform you that your deposit of 10,000 INR has been successfully credited to the main balance of your gaming account.

Kindly log in to your account to verify the balance.

The issue has been resolved from our end.

What about the mental torture that you have given me being a VIP customer

Dear Paraskumarkher,

Could you please confirm your deposit was credited to your account as the casino representative suggested?

May we consider the issue resolved?

Please let me know.

Yes mr tom ,the deposit credited after 3 months of agonizing pain and mental torture

If not compensation,Please atleast tell them increase my withdrawal limit ,

Greetings,

Thank you for contacting us regarding your request to increase your withdrawal limit.

After carefully reviewing your request, we regret to inform you that we are unable to approve an increase to your withdrawal limit at this time.

Please note that withdrawal limit requests are assessed based on our internal policies and review procedures. Following the review, your current withdrawal limit will remain unchanged.

We apologize for any disappointment this may cause. Thank you for your understanding.

Dear Paraskumarkher,

We're glad to hear that your issue has been resolved. We don't pursue damages or similar compensation at all. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru