Parimatch Casino IN - Player's deposit is delayed.

I sent 1700 inr to parimatch account through paytm. Money deducted from my bank account but it has not been reflected in my parimatch account. And when i wanted to contact their support team, they are not even responding. Please solve this issue.

Iam going to provide my parimatch ID that is

794885816.

Iam also going to share you the screenshot of the payment that i made few days ago.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Their support chat is not even responding. It is not even opening. Please do help me get this money. What shall i do now?

The money has been reached to their merchant accounts but their chat support is not working and I'm unable to find them to chat with and explain my issue. Its been 6 days since i made my deposit. They don't even have a mail id. I don't know what to do. That's why iam reaching out to you. Because once here my issue was resolved. That's the only hope that i have right now

Thanks for your reply.

Is the deposit visible in the deposit history under any status? Could you please share a screenshot of this particular deposit as it appears in the deposit history found in your player's profile and share it with me? Post screenshot here or send it to my email at [email protected]

Looking forward to your reply.

Yes i have sent it to you. It is showing declined

Thanks for your reply.

If the transaction is recorded as declined, I would recommend that you contact your bank and inform them that the transaction was declined by the merchant. Please let me know how your bank responded.

I contacted them. They said they are checking on it. But not giving any clarity till now

Thanks for your reply.

• Did you receive a response from your bank?
• Would you be able to share it with me?

Looking forward to your reply.

Dear akhilvirat3651,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My issue has been resolved.

Dear akhilvirat3651,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru