Parimatch Casino IN - Player’s deposit has been missing.

Account id 810804340

I am submitting this complaint regarding a missing deposit of INR 10,000 made to my Parimatch account.

On 30 May 2026, I deposited INR 10,000 via SuperMoney UPI. The payment was successfully debited from my bank account, and I have the transaction receipt and UTR number (651539864291) as proof.

However, the deposit was never credited to my Parimatch account. Initially, the transaction showed as "Processing" and later changed to "Declined/Unsuccessful."

I contacted Parimatch support multiple times and provided all requested documents, including payment screenshots, transaction details, and the UTR number. During the investigation, different support agents informed me that the funds would be refunded within three business days. Later, after the support ticket (ID: 104914549) was marked as resolved, I was informed that Parimatch had not received the deposit and that I should contact my bank or payment provider.

At the time of this complaint:

- INR 10,000 has been deducted from my bank account.

- The deposit has not been credited to my Parimatch account.

- No refund has been received.

- I possess the payment receipt, UTR number, screenshots of the transaction status, support conversations, and the ticket details.

I respectfully request assistance in determining where the funds are currently located and in ensuring that the amount is either credited to my Parimatch account or fully refunded to my bank account.

The email registered on my Parimatch account is no longer accessible, therefore I am using my current Gmail address for communication regarding this complaint."

Amount 10000inr

Date of deposit 29-05-26

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nrshp,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika