Parimatch Casino IN - Player’s deposit has been missing.

Account id 810804340

I am submitting this complaint regarding a missing deposit of INR 10,000 made to my Parimatch account.

On 30 May 2026, I deposited INR 10,000 via SuperMoney UPI. The payment was successfully debited from my bank account, and I have the transaction receipt and UTR number (651539864291) as proof.

However, the deposit was never credited to my Parimatch account. Initially, the transaction showed as "Processing" and later changed to "Declined/Unsuccessful."

I contacted Parimatch support multiple times and provided all requested documents, including payment screenshots, transaction details, and the UTR number. During the investigation, different support agents informed me that the funds would be refunded within three business days. Later, after the support ticket (ID: 104914549) was marked as resolved, I was informed that Parimatch had not received the deposit and that I should contact my bank or payment provider.

At the time of this complaint:

- INR 10,000 has been deducted from my bank account.

- The deposit has not been credited to my Parimatch account.

- No refund has been received.

- I possess the payment receipt, UTR number, screenshots of the transaction status, support conversations, and the ticket details.

I respectfully request assistance in determining where the funds are currently located and in ensuring that the amount is either credited to my Parimatch account or fully refunded to my bank account.

The email registered on my Parimatch account is no longer accessible, therefore I am using my current Gmail address for communication regarding this complaint."

Amount 10000inr

Date of deposit 29-05-26

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nrshp,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hello Veronika,

Thank you for keeping my complaint open.

I would like to provide an update. Parimatch support has informed me that my deposit of INR 10,000 was marked as failed and that the funds would be returned within 3 business days. However, I have not received the refund yet.

My payment provider has confirmed that the transaction was successful and was not reversed.

I am currently waiting for the timeframe given by Parimatch to expire and will provide any further updates as soon as I receive them.

Thank you for your a

ssistance.

Hello Veronika,

I would like to provide an update regarding my complaint.

Parimatch requested my bank statement as proof of the debit transaction, and I submitted it more than 65 hours ago. Since then, I have not received any refund, deposit credit, refund reference number, or final resolution.

The support team continues to assure me that the matter is being reviewed by their payment team and that my case is a priority, but no concrete outcome has been provided so far.

Also I want to confirm that the deposit date is 29 may 2026. Not the 30 may.

My payment provider has already confirmed that the transaction was successful and not reversed.

I would appreciate any assistance in obtaining a clear resolution regarding the missing INR 10,000 deposit.

Thank you for your help.

Greetings,

Please be advised that your Deposit is currently being checked by our payment providers for further review. We are waiting for their confirmation and will provide an update as soon as more information becomes available. Thank you for your patience

Thank you for the update. Please keep me informed once the payment provider completes the review. I am still waiting for either the deposit credit or refund of INR 10,000.

Almost 11 days passed.

Hello,

The operator's stated 7 business day refund timeframe has now passed.

I still have not received the INR 10,000 refund, deposit credit, or any refund reference number.

The operator continues to inform me that the refund is being processed, but no completion date or refund reference has been provided.

The issue remains unresolved.

Thank you.

Greetings,

We have a positive update regarding your transaction. We are pleased to inform you that your deposit has been successfully located and credited directly to your Parimatch account's main balance.

You can now log in to your account to verify the updated balance and enjoy our platform services.

Since the funds have been fully credited, we consider this matter resolved. We kindly request the platform moderation team to update the status of this case accordingly. Thank you for your patience throughout this process!

Hello nrshp,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello,

I would like to sincerely thank the Casino Guru team for your assistance and for keeping this complaint open while the issue was being investigated.

I can now confirm that the deposit was credited and I have successfully received the funds in my bank account. Therefore, the issue has been fully resolved.

I truly appreciate the time and effort invested by the Casino Guru team throughout this process. I will also be happy to share my positive experience and leave a review about the support I received.

Thank you once again for your help and professionalism.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nrshp,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika