Parimatch Casino IN - Player's deposit has been confiscated.

Dear exceldesignid,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please note this is your 5th submitted complaint regarding this casino (4rd published one) If you are not satisfied with the casino repeatedly, I would advise you to choose a different casino to play.

Please note the license the casino was licensed under (C.I.L) stopped operation in January 2025

You can find more information about this here:

https://casino.guru/parimatch-casino-in-review

https://casino.guru/licensing-authorities/curacao-license-2

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Bank has already confirmed sucessful credit to merchant account

Bank has provided confirmation also

I fully understand your frustration, exceldesignid. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 14 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear casinoguru,

Since Parimatch has no ADR SERVICE

available how can a player fight against PARIMATCH fraud.

They are doing similar fraud to many players

Dear exceldesignid,

Could you please share with me your communication with the casino regarding the deposit issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Dear exceldesignid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.