The player from India had his account blocked after attempting to withdraw his winnings from Parimatch, and despite sending all necessary documents, he received no response from the support team. He had also filed complaints with the National Consumer Court, RBI, and Cybercrime Cell. The Complaints Team was unable to assist with the issue as it related solely to sports betting, and there was no dedicated department to handle such disputes. Consequently, the complaint was rejected due to these limitations.
Parimatch Casino IN - Player's account has been blocked.
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Our verdict
Other
Amount: 239,138 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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1 year ago
Worst website parimatch.in, they blocked my account when I try to withdraw my amount after I got paid, the amount was declined and my account has been blocked. My account id is 876922426. I have already contacted support team and sent all my documents still no response. Parimatch please look into my issue and unblock my account. I have already filed a complaint in National consumer court and RBI, Cybercrime cell as well
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1 year ago
Dear Skb_b,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
I did my registration long ago and i was verified succesfully since beginning. i only play sports betting and its my first time they blocked my account so that i cant do any withdrawals, its big money thats why they are doing this atleast have my deposited amount back. my winnings are without active bonus, and there's no help from support team. its just a joke. and parimatch india is saying blocked due to money laundering. wtf, looting hard earned people money. if u could please help me out Petronela, would love to do anything if you could help me. This is the site address: https://pari-matchin.com/ is fraud website, looting customers. dont know how indian gov is not blocking this site. My account id is 876922426, please make my account unblocked, my money stuck in there
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1 year ago
Dear Skb_b,
Thank you for your response. Since you have confirmed that the issue is related solely to sports betting, I regret to inform you that we are unable to assist with your case.
At this time, we do not have a dedicated department for sports betting disputes, and unfortunately, we lack the expertise to handle such cases effectively. I sincerely wish we could be of more help, but given these limitations, I have to reject your complaint.
That said, if you ever experience issues with other casinos, please feel free to reach out—we would be happy to assist where possible. If you have any further questions or concerns, don’t hesitate to contact us.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
