The player from India reported repeated deposit fraud with Parimatch, stating that despite a successful transfer of 5000 INR confirmed by both his bank and the merchant, the casino denied receiving the funds. He expressed frustration over the lack of evidence provided by Parimatch and warned others to avoid the platform. The issue was resolved after the player submitted the necessary documentation, leading to confirmation that the transaction had been marked as “declined” by the casino. Following this clarification, the player marked the complaint as resolved, and the Complaints Team closed the case.
Parimatch Casino IN - Player faces deposit fraud issues with Parimatch.
Resolved
Our verdict
Case closed
Amount: 5,000 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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2 months ago
After previous payment fraud by PARIMATCH of 3times of 5000,1500 and many which was credited to my account by help of casinoguru
This time they have again done a similar fraud after receiving 5000 inr they are denying receiving it.Bank has also confirmed sucessful credit to merchant account.
This time merchant is also agreed receiving the money and sharing the detail.
My player id-497949090.
Parimatch is the most dishonest and fraud platform going around.
They dont provide any proof to its players.Because they dont have any.They are running a scam and fraud platform.This kind of fraud they are doing to almost all its players.So will request everyone to stay away from parimatch.
SENDING BANK RECEIPT AND PAYMENT PROVIDER CONFIRMATION.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear exceldesignid,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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2 months ago
I have already contacted the payment provider they have confirmed sucessful credit and money is in Parimatch account
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2 months ago
Thank you for your reply.
To proceed with your case, could you please forward me the following documents?
- deposit receipt
- screenshot of your transaction history in your casino account
- communication with your payment provider
- communication with the casino customer support
- bank statement starting from the date you made the transaction that has not been credited to your casino account until today
My email address is [email protected]. Thank you for your patience and cooperation.
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2 months ago
Dear veronika,
I have sent all the documents you asked for, please you mail
Sensitive attachment
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2 months ago
Thank you for your emails.
In the deposit history, I can see that this transaction is marked as "declined." This likely means that the payment was not successfully completed. Could you please confirm whether the deposit receipt you sent me was indeed related to this particular casino and not to another merchant?
In the bank statement you provided, I noticed several 5,000 transactions made on October 20, and one of them was even reversed and credited back to your account. Could you please clarify what this transaction represents? Is it possible that this was the failed Parimatch deposit?
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1 month ago
Dear exceldesignid,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear exceldesignid,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
