Pandido Casino - Player's withdrawal is delayed.

Hello, I won 1500 euros at this casino and I've been waiting since February 14th, it's now March 6th, it's been more than 20 days. I contacted them and they told me I've been a priority for a week!

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Dear mimi260713,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello, I've never had a withdrawal from this casino. There's no verification required, and yes, I played with an active bonus and met the wagering requirements. After that, with these casinos like Pandido, Spinanga, Novajackpot, Betalice, etc., it's always the same problem: they take between 15 days and a month to pay out.

Could you please send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play while the bonus was active?

Also, kindly forward me the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Thank you for your cooperation.

Hello, I don't have a screenshot, but it was a 100% bonus with a 35x wagering requirement. I played live casino games and slots. I contacted them several times, and they told me I was a priority or that they would personally handle it. Most recently, they told me I would receive an email for document validation, which I never received.

Dear mimi260713

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear mimi260713,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Pandido Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Pandido Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Hello Hadi, I'm writing to let you know that I still haven't received anything. They keep telling me I'm a priority case, and have been for a month now... Thank you, have a good day.

Just today I received an email saying that one of my withdrawals has been cancelled

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.