The player from the United Kingdom faces issues withdrawing her €140 winnings from Palm Casino, as her withdrawal request was rejected without explanation and no follow-up communication was received. Despite sending over 10 emails to customer support and the complaints department, she has received no response regarding the withholding of her funds.
Palm.Casino - Player’s withdrawal is being rejected.
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4d 4h 59m 54s
Palm.Casino
Safety Index:Very lowCase summary
Discussion
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Public
5 days ago
Casino name: Palm Casino
Amount: €140
Country: United Kingdom
Complaint:
I requested a withdrawal of €140 via SEPA bank transfer. On 1st April 2026, I received an email from the casino stating that my withdrawal had been rejected and that further information would be provided in a follow-up email.
No follow-up email was ever sent.
Since then, I have sent over 10 emails to both customer support and the complaints department requesting an explanation. I have received no response at all.
The casino has:
Rejected my withdrawal without explanation
Failed to provide the promised follow-up information
Ignored all further communication attempts
I believe my winnings are being unfairly withheld without justification.
I have retained all email evidence, including the message confirming that further information would be sent.
I am requesting:
A full explanation for the withdrawal rejection and account closure
Immediate payment of my €140 winnings
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Public
3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
