Oshi Casino - Player's withdrawal is delayed and transactions are missing.

I made a $50 Apple Pay deposit on 16/1/26 I then made a withdrawal of $900 on 17/1/26 but was rejected as had not completed play thru then when I had, I made another $800 withdrawal on 18/1/26 which is still pending. The first few days they were saying I was in a que but they needed to do some checks on my account I completed my KYC so couldn’t understand what problem was. Then after about a week they asked me to get a ARN number from my bank as prove of my deposit to them on the 16/1/26 I had never been asked for that before and just sent them a recent transaction report from my bank as that is what I always use but they wouldn’t except that and insisted I ask bank for ARN number for that transaction. So I called bank to try get the ARN number BUT for some strange reason that transaction was missing i also made another $50 deposit on the 18/1 PO after I withdrew the $800 and that transaction was also missing from my bank account! No idea how that can happen! So I went back to casino and told them my situation that I had tried but as that transaction is missing I could not get a ARN number for it. But as they have transaction details for that deposit that they could get ARN number from there end. Because apparently that’s what a ARN number is used for to track a transaction / refund usually that’s got lost in the system, and either party can ask for ARN NUMBER. Anyway I sent that email to them 3 days ago but still no reply. But strange that they asking for ARN it’s like they knew that transaction would be missing! I hope you can help me wth is as it’s driving me crazy! Nothing makes sense.

While my bank investigates my missing transactions. So all very strange I have never had transactions go missing from my account I didn’t think that was possible! Also weird that they asking for ARN number as proof of deposit, it’s like they knew that transaction wasn’t going to be there but I made the deposit it was accepted I played it and won. Anyway hopefully you can help me get to the bottom of this because it’s all to weird nothing makes sense oh and I made another deposit yest hoping that will help me find 2 missing deposits as it will take me to all similar deposits once it is processed tomor

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see the deposits you made to this casino reflected in your bank statement or in any official Apple Pay transaction records?
• Is there any possibility that these transactions were cancelled or reversed before they were fully completed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika