The player from Germany made a €350 deposit at Oshi Casino via SOFORT transfer on December 2nd, but the amount remains in 'Pending' status and has not been credited to his casino account. He has contacted support multiple times, receiving vague and unhelpful responses without a concrete solution or refund.
Oshi Casino - Player's deposit is delayed and unresolved.
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Current status
Waiting for player to reply
28d 14h 39m 29s
Oshi Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 days ago
Translation
On December 2nd, I made a deposit of €350 at Oshi Casino via SOFORT transfer.
The amount was immediately and verifiably debited from my bank account, but was never credited to my casino account.
Since the deposit, the transaction has been permanently in "Pending" status.
I have contacted Oshi Casino's support four times now and each time received only vague, unhelpful responses. First, I was told to wait 7 days, then 14 days, and then even 20 days. To this day, nothing has changed, and I have not been offered a concrete solution or a refund.
I now feel abandoned and not taken seriously. Despite multiple attempts to contact them and clear evidence (the amount debited), there has been no transparent communication, no binding statement, and no resolution to my case.
I therefore urgently request support and public attention, as this involves €350 of real money that is neither available in my casino account nor has been refunded.
Automatic translation:
Public
Public
yesterday
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Public
Public
yesterday
Dear Shira2311,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
