The player from Austria could not withdraw his €2000 balance due to an unverified email address, as he was not receiving the verification link despite multiple attempts. He faced difficulties communicating his issue with the support team. The issue was resolved after the player confirmed that he had received the necessary verification link and successfully completed the email verification process. The complaint was marked as resolved in the system.
Oscarspin Casino - Player’s withdrawal is delayed due to email verification issue.
Resolved
Our verdict
Case closed
Amount: €2,000
Oscarspin Casino
Safety Index:Very highCase summary
Discussion
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2 months ago
Translation
This is a complete disaster. I can't withdraw my €2000 balance because my email address isn't verified. But I'm simply not receiving a verification link at my email address.
I've tried hundreds of times now, but I'm not receiving a verification email.
My problem isn't understood in the chat or support. Language barriers or something, I don't know.
It's grueling.
Automatic translation:
Public
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Pati0207,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Oscarspin Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Have you ever received any email from this casino, please?
- Have you verified that the email address in your registration form is correct?
- Have you experienced similar issues with any other casino, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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2 months ago
Translation
The problem has more or less resolved itself. I used a different email address for email verification, and it worked immediately.
That's what I was advised to do in the chat as well.
In other words, my money is now in the payout process. I hope everything goes well and I receive my payment soon.
I had entered my original email address correctly, and it had always worked everywhere before.
Just not in this casino.
Automatic translation:
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Pati0207,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
