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This is a complete disaster. I can't withdraw my €2000 balance because my email address isn't verified. But I'm simply not receiving a verification link at my email address.

I've tried hundreds of times now, but I'm not receiving a verification email.

My problem isn't understood in the chat or support. Language barriers or something, I don't know.

It's grueling.

Eine reine Katastrophe. Ich kann mein Guthaben von 2000 Euro nicht auszahlen, weil meine Email Adresse nicht verifiziert ist. Bekomme aber einfach keinen Verifizierungslink zugesendet auf meine Email Adresse.

Ich hab es nun schon hunderte Male versucht, ich bekomme keine Email zum verifizieren zugesendet.

Im Chat und Support wird mein Problem nicht verstanden. Sprachbarrieren oder was weiß ich.

Es ist zermürbend

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pati0207,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Oscarspin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you ever received any email from this casino, please?
• Have you verified that the email address in your registration form is correct?
• Have you experienced similar issues with any other casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

The problem has more or less resolved itself. I used a different email address for email verification, and it worked immediately.

That's what I was advised to do in the chat as well.

In other words, my money is now in the payout process. I hope everything goes well and I receive my payment soon.

I had entered my original email address correctly, and it had always worked everywhere before.

Just not in this casino.

Das Problem hat sich mehr oder weniger gelöst. Ich habe zur Email Verifizierung nun eine andere Email Adresse verwendet, mit der es sofort geklappt hat.

Hat man mir im Chat auch so geraten.

Sprich, mein Geld ist nun im Auszahlungsprozess. Hoffe das alles gut geht und ich nun meine Auszahlung bekomme.

Meine ursprüngliche Email Adresse hatte ich korrekt eingegeben und funktionierte bisher immer und überall.

Nur eben in diesem Casino nicht.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pati0207,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina