Oscarspin Casino - Player's withdrawal has been delayed.

I have a simple problem with oscarspin. I have 36.900 (380 euro) on my account but I'm not able to withdraw any of them. I get a message when trying to place the withdraw "Payment error...something went wrong". I'm trying to resolve this problem for more than 5 days now and no one is even pretending to help. They ask you questions that would embarrass even a 5 years old "What nature is your problem, deposit or withdraw?"???!!!, when is clear through my words and screenshots that I can't withdraw money. Now Oscarspin have stopped responding to me in the last 2 days. No emails and in live chat they respond only through bots.

I'm 100% sure they're deliberately preventing me to withdraw. I have tried different devices, clearing cookies but the same problem persists. Also tried different methods, but same problem. I have verified fully my account and took no bonuses although I made many deposits (screenshot attached), so they have no excuses not to pay. Attached are some emails exchanges with them and also the problem. I'm really shocked this site have such a high rating here. They do not have a decent support system. And in my case they are using scamming tactics not to pay me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino in the past?
• Could you please specify which cryptocurrency you used to deposit money into this casino?
• Which payment methods have you tried selecting for processing your withdrawal request?
• Are there any alternative payment methods available to you besides cryptocurrency? If so, please send me a screenshot showing the payment methods available for withdrawals in your casino account.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika