Oscarspin Casino - Pelaajan kotiutus on viivästynyt.

I have a simple problem with oscarspin. I have 36.900 (380 euro) on my account but I'm not able to withdraw any of them. I get a message when trying to place the withdraw "Payment error...something went wrong". I'm trying to resolve this problem for more than 5 days now and no one is even pretending to help. They ask you questions that would embarrass even a 5 years old "What nature is your problem, deposit or withdraw?"???!!!, when is clear through my words and screenshots that I can't withdraw money. Now Oscarspin have stopped responding to me in the last 2 days. No emails and in live chat they respond only through bots.

I'm 100% sure they're deliberately preventing me to withdraw. I have tried different devices, clearing cookies but the same problem persists. Also tried different methods, but same problem. I have verified fully my account and took no bonuses although I made many deposits (screenshot attached), so they have no excuses not to pay. Attached are some emails exchanges with them and also the problem. I'm really shocked this site have such a high rating here. They do not have a decent support system. And in my case they are using scamming tactics not to pay me.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino in the past?
• Could you please specify which cryptocurrency you used to deposit money into this casino?
• Which payment methods have you tried selecting for processing your withdrawal request?
• Are there any alternative payment methods available to you besides cryptocurrency? If so, please send me a screenshot showing the payment methods available for withdrawals in your casino account.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello again!

Yes, I have been able to withdraw a small amount once in December through the same method used to deposit (USDT bnb network also known as Bep20 network).

Always deposited through the same usdt BNB network and from same wallet.

I have tried Usdt BNb network and every other crypto available there but same problem. My account is not available for withdraws for a week now. I tried even today but with same result...

Other alternatives are credit card and bank transfer but the problem is the same. My account is deliberately blocked from withdrawing any money.

One thing to add here is that I asked Oscarspin if they can sent me my entire balance manually to my wallet and they even didn't respond to that possibility.

Regards,

Dear altinsh

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear altinsh,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Oscarspin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player is not able to withdraw his money??

Thank you in advance for providing the information.

Dear Martina and Altinsh,

Thank you for your response.

We are currently experiencing a technical issue with the withdrawal request, which prevents processing the transaction at this time. Our team is actively investigating the matter, and while we do not yet have a resolution timeline, we assure you that we will notify you immediately upon receiving an update from the responsible department.

Thank you for your patience and understanding.

Best regards,

Oscarspin Casino

Dear Oscarspin Casino,

Thank you for taking the time to clarify the situation. I appreciate your efforts, and I understand that you are working diligently to resolve the issue. However, I would like to express my concern regarding the prolonged technical difficulties with withdrawals, which have persisted for over two weeks.

Could you please prioritize this matter? I would greatly appreciate any updates you can provide. Thank you very much in advance for your attention to this issue.

Dear Martina,

Today are exactly 3 weeks since first I tried to make the withdrawal and I couldn't do that. If this is a problem for all their customers, I don't see the point of a Casino operating without withdrawals being possible. If this is a problem only for me, they can resolve it in minutes sending me manually my entire balance as I asked them to on one of my emails to them (without response). The truth is they have no intention on paying and these are just tactics to exhaust me and just let it go... My question is if they are not willing to pay just 380 euros how any big player can deposit on a casino like this???!!!

Hello altinsh,

We sincerely apologize for the delay and appreciate your continued patience. Your case is still under review, and we are carefully assessing all relevant details to ensure a thorough and accurate resolution.

As soon as we have any information or progress on the matter, we will contact you immediately with an update.

We understand how inconvenient it can be to wait for a response, and we want to assure you that your request remains a top priority for us. We are doing everything possible to provide a clear outcome at the earliest opportunity.

Thank you again for your understanding and patience throughout this process.

Kind regards,

Oscarspin Casino

Hello Altinsh,

Thank you for your continued patience during this time.

We sincerely apologize again for the delay you’re experiencing with your withdrawal request. This is a widespread technical issue, and it remains our absolute top priority. We are working around the clock to resolve it as swiftly as possible. Once the fix is implemented, you’ll be able to proceed with your withdrawal seamlessly without any further interruptions.

We’ll personally update you the moment the resolution is in place, and your account is fully operational.

Thank you for your understanding and trust in us as we get this sorted.

Best regards,

Oscarspin Casino

Dear Oscarspin Casino Team,

Thank you very much for the recent update!

I truly appreciate your efforts in prioritizing this matter. It is quite inconvenient for the player to experience delays in receiving their funds, and your attention to this issue is greatly valued.

Dear Martina!

Oscarspin now has blocked access to my account. Last time I logged in, the crypto withdrawal option on my account was gone, but the credit cards was open. I was able to try that method and the transaction went through (so no more system problems?!!!!), but the next day they returned my money on the account and asked for a deposit proof. I submitted the last one which was correct, it was approved but they asked for other deposit proofs. And after that Oscarspin immediately blocked my account.... You have to understand that this is working in complete darkness because I can't find the deposits through hash which is easier way. Anyway, more than 2 months since those deposits were made I sent 2 correct transactions. Without any doubt the payments were made through my wallet. I emailed today other 3 screenshots which I think will match the missing deposits. As I told them I have sent every screenshot of transactions on my main wallet around the timeframe in question. But how can we be sure that they will just lie even I send the correct deposit transactions?! Anyway, I have sent every document they wanted from me. It was me and only me that played on that account and made those transactions.

Oscarspin is asking for all this after 6 weeks of me waiting to be paid. Till now the problem was the system, now they have switched to asking other documents... We both know, Dear Martina what is the problem here; that they will never pay me. They are just a scam site. I know this will lead to nothing but I want other people to know what they will go through if they will deposit on Oscarspin Casino.

Best wishes,

Dear Altinsh,

We are pleased to inform you that the documents you provided have been approved, with the exception of the proof of address. The submitted proof of address lacks a date, preventing us from approving it at this time.

To proceed, please provide a valid proof of address, such as:

• A government-issued document,

• A utility bill (e.g., phone, gas, electricity), or similar, not older than 90 days.

It must be a photo of a printed paper document or a digital PDF.

Once we receive this document, we can finalize your case promptly.

Thank you for your cooperation and understanding.

Best regards,

Oscarspin Casino

Dear altinsh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru

We’ve reopened this complaint at the request of altinsh. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player´s message:

"I didn’t receive my money. The site is asking for proof of deposits made 3 months ago abd which once were approved. My account has been locked and oscarspin is asking and asking for documents so I get tired about this. They never had any intention to pay me."

Dear Oscarspin Casino,

can you please give us an update?

Dear altinsh,

We would like to inform you that the verification request regarding two specific deposits remains necessary, as these transactions were not previously confirmed. Please note that this request is made in strict accordance with our Terms and Conditions, Point 7.4.

Since our last communication, we have not received any documents or additional information from you; therefore, this verification request remains valid. We acknowledge the passage of time; however, we have already assisted you by providing the exact details of the deposits and clarifying what the required documentation must include to be accepted as valid proof of deposit.

The transactions requiring verification are as follows:

- 2025-12-22 10:00:06 – 3,112.04 ALL

- 2025-12-29 08:17:38 – 2,820.16 ALL

Please note that although the previously mentioned withdrawal issue has been resolved, the verification process is still ongoing. Withdrawals can only be processed once full account verification has been successfully completed.

You may send the requested documents by replying to one of our previous emails or directly to support@oscarspin.com. Kindly use "CasinoGuru" as the email subject line to ensure your submission is immediately forwarded to our dedicated verification team for review.

Best regards,

Oscarspin Casino

Dear altinsh,

once you send the documents to the casino, please let me know.

Dear Martina! I have sent every document they have requested from me. Last week they accepted the 3d of the 4 deposits I made to them. So they are disputing now the 4th deposit made according to them on 22th of december 2025. I sent every screenshot of withdrawals by my part made that day or the day prior to that, because as I remember one of my deposits had problems tp go through….

Oscarspin insists I havent proven my last deposit. The reality is that miracles does not happen. I have no other wallets for deposits on gambling. I have no words, either Oscarspin is lying (i cant check their claims becuase my account is locked) or a divine intervention occurred here…

in any case we have spent more than 2 months on this ping pong game. Please make e decision abput this case. I have proven my identity twice to them. I have proven 3 of 4 deposits according to Oscarspin and I think I have sent screenshots of all of them. I cant sent what I do not have… Oscarspin is just lying in order to find an excuse not to pay me as they did since day one.

Dear Oscarspin Casino,

Could you please provide us with an update regarding the recent issue with the last player's deposit? We appreciate your assistance in this matter.

Dear altinsh,

Thank you for your latest submission.

Following review by the relevant team, we can confirm that the additional screenshots you provided have been checked carefully. However, the transactions shown in your latest message correspond to the following timestamps:

• 2025-12-22 09:52:21
• 2025-12-22 08:22:30
• 2025-12-21 09:43:31

Unfortunately, none of these match the transaction requiring verification, which remains:

• 2025-12-22 10:00:06 – 3,112.04 ALL

Please note that while our system reflects the deposit as credited at 10:00:06, the corresponding transaction in wallet activity may appear later depending on timezone settings and blockchain confirmation timing; based on reconciliation of the records available to us, the matching transaction should appear between approximately 11:00 and 12:00 on 2025-12-22.

For this reason, the documents provided cannot be accepted as proof of deposit for the requested transaction.

We fully understand that identifying the correct transaction may require reviewing your wallet history in detail; however, submission of the exact corresponding transaction remains necessary in order to complete the verification process in line with our Terms and Conditions.

Kindly review your transaction history again and provide the matching proof so the verification team can proceed with the final assessment.

Once the correct document is received and approved, we will immediately provide an update regarding the next steps.

Best regards,

Oscarspin Casino

Dear altinsh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru