The player from Germany requested the closure of his casino account on multiple occasions, but it was not closed until March 3rd, after he had lost approximately €2500. His account was reactivated by the casino after the closure.
Onlywin Casino - Player’s account has been closed after multiple requests.
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Current status
Waiting for player to reply
6d 1h 36m 45s
Onlywin Casino
Safety Index:Very lowCase summary
Discussion
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Public
2 days ago
Translation
I asked the casino to close my account on January 31st. They didn't do it.
On February 25th, I asked them again to close my account. They didn't do it.
My account was only closed on March 3rd, after you had already extracted approximately €2500 from me.
The screenshots contain all live support messages (the casino reactivated my account directly today), the deposits, and the emails regarding account reactivation.
Since I can only submit 5 screenshots, I'll start with the live support conversation.
Automatic translation:
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22 hours ago
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22 hours ago
Dear Dini,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Attila
