The player from Germany reported that her payment had been debited from her account but not credited to her player account, and she had received only excuses in the chat for days. The Complaints Team informed that the player was advised to contact her payment provider for an investigation, as the casino's ability to intervene was limited. The complaint remained open for a month to allow for updates, but ultimately, due to a lack of response from the player, the complaint was rejected.
Onlywin Casino - Player faces deposit issue with the casino.
Closed
Our verdict
Player stopped responding
Amount: €13
Onlywin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
7 months ago
Translation
My payment was debited from my account but not credited to my player account. I've been fobbed off with excuses in the chat for days... a clear case of fraud.
Automatic translation:
Public
Public
7 months ago
Dear anneliesehomann01,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
