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My payment was debited from my account but not credited to my player account. I've been fobbed off with excuses in the chat for days... a clear case of fraud.

Meine Zahlung würde von meinem Konto abgebucht, aber meinem Spielerkonto nicht gutgeschrieben. Werde vom Chat seit Tagen mit Ausreden vertröstet.... klarer Fall von Betrug.

Dear anneliesehomann01,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear anneliesehomann01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.