OnlySpins Casino - Player’s account remains active despite self-exclusion.

Dear CasinoGuru Team,

I am contacting you because I have a serious problem with the OnlySpins casino and I would like your assistance.

i had an account there and I successfully closed it on 05.04.2026 it via self-exclusion for my own protection underlining that I suffer from gambling addiction. On 05.06.2026 they starter to send me via e-mail and text Messages the offers of various bonuses.As the consequence,i opened the side and noticed that my account is not blocked. It Is in face still open. What is more I deposited there 1800 PLN.

Unfortunately, I received no effective response, and my account remained active. As a result, I lost these 1800 PLN.

Your website and reviews indicate that this casino is trustworthy. now i request and ask for your assistance in obtaining a refund of the lost amount.

I can prove that I sent the relevant emails. It Is worth mentioning that this practise is totally cruel for people with gambling problems. IF the player underline the problem with fambling, tries to rescue themselves from playing, and after 2 months you receive from the Casino huge bonuses and your account is again open without your permission.how can we protect ourselves?

Thank you in advance for your support.

For any inquiries, I'm willing to help.

Best regards

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with OnlySpins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila