OnlySpins Casino - Player's account has been reopened without permission.

I begged them to close my account because i m really addicted and i ll kill myself . Finally they did 1 week later and they reopened it 2 months later without my permission with different bonuses so finally i played again yesterday and i lost 1000€ and i m in panic 😢 should i write to curacao ? They must give me my money back. This is really illegal

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Dear SOTOSDAT,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

Thank you for sharing your situation — I understand this must be very distressing for you. From what you described, this could potentially involve a serious issue related to responsible gambling and self-exclusion, but I will need a few more details to properly assess what happened:

• Could you please provide the original request where you asked the casino to close your account, especially where you mentioned your addiction?
• Do you have the casino’s reply confirming the account closure, and when exactly was the account closed?
• When and how was your account reopened after those 2 months? Did you request reopening, or was it accessible again without your action?
• Did you receive any promotional emails or bonuses before logging back in? If yes, please share them.

If it is more convenient for you, you may forward all relevant communication and documents directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I was shy to keep these mails on my account so deleted them because i was worry that someone can see them. I begged them in February to close my account, finally they did it about 10/02 and they reopened it without asking me about 20/03 with different promotions, free bonuses (cash and spins) by mail. But unfortunately i deleted hem.

I texted also to tobiquegaming for what onlyspins did , because this is really illegal, 1 month after my self-exclusion to reopen my account with different promotions and bonuses. Play do something so i take my money back 😢

Dear SOTOSDAT,

Thank you for your message and for the additional clarification.

First of all, I’m very sorry to hear how distressing this situation is for you. Please take care of yourself and consider reaching out to someone you trust or a professional support service—this is very important.

Regarding your case, we have carefully reviewed the timeline you provided:

• On 06/04/2026 (15:50), the casino confirmed that your account was officially and permanently closed, but stated that you were not entitled to a refund.
• On 06/04/2026 (18:22), you replied and mentioned your gambling problem, however, the prior communication where you originally requested self-exclusion is not available.

Unfortunately, without the earlier communication—especially your original request where you clearly asked for account closure due to gambling addiction—we are not able to prove that the casino failed in their responsible gambling obligations.

We fully understand your position, and if your account was indeed reopened without your consent after a self-exclusion request, this could be a serious issue. However, without supporting evidence, we are unfortunately very limited in how we can proceed, and at this point, we are unable to effectively challenge the casino on your behalf.

You may still continue communication with the licensing authority, as you have already done, but please keep in mind that outcomes in such cases depend heavily on the available evidence.

If you are able to recover any emails or documentation (for example from trash/spam folders or your email provider), please do not hesitate to share them with us—we will gladly reassess the case.

Thank you for your understanding.

They gave me back my money … now is also billybets and spinanga …. I hope i can take my money back from the also

Dear SOTOSDAT,

Thank you for your update.

I’m glad to hear that the casino has returned your funds. Based on this, we will now mark this complaint as resolved.

Regarding the other operators you mentioned (Billybets and Spinanga), I would kindly advise you to submit new, separate complaints for each casino. Please make sure to include as much supporting evidence as possible (emails, screenshots, communication, timelines, etc.), as this is essential for us to properly assess and assist with your cases.

Thank you for your cooperation, and I wish you all the best.

Kind regards,

Petronela

Casino.Guru