OnLuck Casino - Player's withdrawals are delayed due to errors.

I registered with this site as a uk customer. I completed verification and KYC successfully and was told to use onluck1.com as I’m from the uk. I deposited via bank transfer and have requested withdrawals by bank transfer, every single withdrawal I request gets rejected and they blame it on a ‘system error’, they won’t let me withdraw the money and it’s stuck there. Live support are very unhelpful

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Dear Sam_T92, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with OnLuck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina