NV Casino - Player’s withdrawal request has been delayed.

i just make a withdrawal at 10.11.2025 44.500 PL and they give me a deadline 14 bussines day and yesterday is the deadline day for my withdrawal and on last day they asked me for a confirmation selfie with id and put website to background that sounds funny because last month i just already complete all the kyc things and i withdraw 20.000+ PLN but in this 14 days i didnt get any zlotys they should pay me 44.500 PLN there is also delay from today and still they even didnt check my document im playing with my own money never use bonus or freespin they just trying to linger me the support lines don't help at all, I don't even think they forwarded my problem to the finance department, and it's funny that I haven't even received 1 PLN in 18 days.

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Dear cinar0.1,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve been facing with your withdrawal.

To better understand what has happened and to proceed with the case, could you please clarify a few points for us?

• Did the casino provide any explanation for why an additional selfie verification was suddenly required, despite you completing KYC last month?
• Have you received any emails from the casino regarding your documents being reviewed, rejected, or accepted?
• Could you please share whether you used the same payment method as in your previous successful withdrawal of 20,000+ PLN?
• Have you contacted the casino after submitting your selfie with ID, and if so, did they confirm that your documents were received?

If you have any screenshots, emails, or communication with the casino, you can forward them directly to petronela.k@casino.guru so we can review the details in full.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

1)they didnt provide any explanation for anything and they just suddenly said casino can ask for document anytime

2)i recieved tons of mails i already verified everything 1.5 month ago for withdrawal my 18.000 pln and hardly i recieved my money but this time still its on rewiew and funny thing they already have my picture with my id and 1.5 months later they just said put our website to background and take a picture again

3)i used the same withdrawal method banktransfer

4)yes i give information to their support team i uploaded my documents and they said it can take hours but it can take days too 😂 and still its on rewiew

i am sending all of the proofs via mail right now thank you 🙂

Dear cinar0.1,

Thank you very much for all the information you have shared so far and for sending the additional proofs. We truly appreciate your cooperation.

At this stage, we would like to invite the casino to join this discussion so we can clarify the situation directly.

Dear NV Casino team,

Could you please advise:

• What is currently holding up the verification of the player’s account and the processing of their 44,500 PLN withdrawal?

The player reports that all KYC steps were completed 1.5 months ago, that the payment method is the same as previously approved, and that the newly requested selfie with the website in the background has already been submitted.

We kindly ask for your prompt response so we can help move this case forward.

Thank you in advance for your cooperation.

Now they approved my document and they tell me that I have to wait 14 working days again, they told you that there is no need for this in the evidence I sent you before, they said that my money will come the next day, I leave the images below, I need the help of the casinoguru crop, they are really kidding

Greetings all,

We can now confirm the account is verified, the withdrawals are scheduled to be paid starting from today.

Regards

I'm waiting, thank you for your interest, but as you can see in the image, if you warn your representative in terms of misinformation, it will be beneficial for both sides, I will state here as I receive the payment, you are also aware of the delay, I hope my payment will be completed within this week.

Dear NV Casino after your reply "withdrawals are scheduled to be paid starting from today" your support say me like that please give me a clear information

Dear cinar0.1

Please kindly let us know if you started receiving the winnings.

Regards

Dear NV Casino Team

My withdrawal request for 2100 zlotys seems to be successful on the site, but it hasn't arrived to my bank yet. Your representative said that it will arrive within 72 hours. They say that I still have to wait 14 working days for the remaining withdrawals. I request that my 42.400 zloty withdrawal be processed as soon as possible. I will write here as soon as 2100 zlotys reaches my bank.

I checked again, 2100 zloty has reached my bank account, I will specify the remaining 42,400 from here as it comes 😊

Hi cinar0.1,

Thanks for keeping us updated! We’re glad to hear your 2,100 zloty withdrawal has reached your account. 😊

We’ll continue monitoring the situation regarding the remaining 42,400 zloty and stay in touch with the casino to make sure it’s processed as soon as possible. Please let us know as soon as you receive it.

There is no progress in my other withdrawal requests yet and it really seems that they will keep me waiting for another 14 working days because their representatives are telling me this way, except for the representatives, although I asked from here, I did not get any feedback, no one openly tells me when I will receive my money, it started to be annoying. Before the document verification process, the representatives told me many times that I would never have to wait. It will be almost 1 month. NV Casino is a site that I like as an interface, but I would not expect this delay from them. I hope the process will not take longer.

they just rejected all my withdrawal requests

Dear NV Casino Team and Casino Guru Team

I was presented this as a reason and I was told that I had to wait again for 14 working days. I ask you not to be silent and help me.

*Update*

I recieved 10600 PLN more

31800 PLN left

Hi cinar0.1,

Thank you for the update — I’m glad to hear that an additional 10,600 PLN has reached your account. 😊

We now understand that 31,800 PLN is still outstanding.

We will continue monitoring your case closely and stay in contact with the casino regarding the remaining balance. The situation with the rejected withdrawals and the additional waiting period has been noted, and we will keep following up to ensure the process moves forward as it should.

Please keep us informed about any further payments you receive so we can track the progress together.

Hello I recieved all of the amount thank you , you can close this case

Dear cinar0.1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru