NV Casino - Player’s withdrawal is delayed and repeatedly blocked.

I have won 145 euros from this casino and I have tried to withdraw my winnings to my card that is the same card i used to deposit my funds and when i try to withdraw it tells me withdrawal is temporarily unavailable. This has been happening ever since I made an account on their website I have never ever been able to withdraw a single penny from them I have always gotten this error which says there is a temporary problem which is not temporary if its been happening ever since I opened my account on their website. And now they tell me that I have reached my withdrawal limits to my card which I have never even been able to withdraw ever from their site. I also tried different cards and still the same thing is happening

I dont want to withdraw with crypto as this will cost me a lot of fees to convert to euros to put in my card. I have provided some screenshots of what the support said and they keep telling me my account has been exhausted and I keep asking them what it means and they are not telling me clearly what it means

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mcosti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• What specific error message do you receive when trying to initiate a withdrawal?
• Could you please clarify the exact date when you requested the withdrawal and what methods of payment you attempted for your withdrawals besides the cards?
• Can you confirm that you have met all the requirements for withdrawals, such as wagering requirements or account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

This is the error that pops up when I try to withdraw

I have only tried with cards as that is the method I prefer as I only use my cards I dont use crypto and don't plan to use as the conversion fees to my cards will be way too high.

Yes I meet all requirements for withdrawals

Dear mcosti

Sorry you faced isssues. Can you please confirm the city/country you are playing from?

Thank you!

Regards

I am from Cyprus

Dear mcosti

The company does not accept players from Cyprus.

Regards

If you do not accept players from Cyprus how come I could make an account and do the KYC verification successfully without any issues. And all the documents I provided which you guys asked for a lot showed my address and phone number which clearly states I am from Cyprus

Now you are just trying to find other reasons to close my account and not give me my money again like last times

Dear mcosti

Did you use VPN when opening the account?

Thank you for cooperation

Kind regards

When I opened the account I didn't, after I did

Dear mcosti

It sure looks like VPN was used at registration, since the project does not accept players from Cyprus. Thus two points of T&Cs were breached.

Kind regards

I put my country as greece when I signed up and I did not use any VPN during registration, maybe the place I was at had a different internet configuration as when I went home it did not allow me to get into the site and it also happens on other sites. And also why approve my KYC application if I was not allowed to use the website when my documents clearly stated that I was from Cyprus and I had to send some documents through your kyc email

So now that I won my money and reported you to casino guru you blocked my aaccount. All this time I've been using your website and depositing it was all okay and when I verified my account which clearly showed I am in Cyprus now you block my account and take all my money

You could have told me from the beginning when I did my KYC verification and later you asked me for more bank statements which showed my address instead you let me through to your website its not my fault your staff doesnt know what they are doing and letting anyone in your website without letting them know they cant use the site and let them deposit their money and after when they cant withdraw their money block them from the site

Thank you both for providing the previous details.

Could you please provide any proof regarding the use of a VPN since the player registered on the NV Casino site? You may send all relevant documents to [email protected], or alternatively, post screenshots directly to the thread.

Thank you again for your cooperation.