NV Casino - Player's funds have been confiscated.

They took my money and said I had a duplicate account.Maybe I opened it by accident because I'm logging in with a Google account.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you checked your email inbox and found multiple registration confirmations from the casino?
• Have you accepted bonuses in the casino, including welcome bonuses?
• Have you made any deposits in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

Have I done you any harm? I paid regularly. The bonus is available to everyone, either on this or that account. You're just showing what thieves you are.

Thanks to both parties for your reply.

Almost every online casino prohibits multiple registrations. If you have used bonuses multiple times meant for players to be gained only once, we might not argue for the casino to pay out your winnings.

Kindly clarify whether you used bonuses on both of your accounts.

Looking forward to your reply.

The winnings I received were not from a bonus.

Dear Casino representative,

could you please share evidence that bonuses were used on multiple accounts of the player? Share this information with me at tomas@casino.guru

Greetings,

The proofs were provided.

Kind regards

Thanks for providing the necessary evidence to the casino representative.

Dear player,

Sadly, it turns out you benefited from welcome bonuses on both accounts, which means you gained an unfair advantage. I understand you might not have had an intention to do so; nevertheless, gaining an advantage means you breached the rules of a casino in a way where we might not assist you further.

I wish similar issues avoid you in the future.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.