NV Casino - Player's account is closed with funds confiscated.

My experience with NV Casino has been very disappointing.

I deposited around €200 and managed to build my balance up to €4500 by playing normally. However, as soon as I requested a withdrawal, my account was suddenly closed.

The only explanation I received was "bonus abuse", which honestly makes no sense in my case. I was playing a game that isn’t even allowed for bonus wagering, so I was using real money the entire time.

Despite asking multiple times, I wasn’t given any clear explanation, no specific rule, and no evidence to support their claim.

Closing an account and taking the balance without proper justification is not fair.

I have proof of my gameplay and I’m ready to provide it if needed.

I hope NV Casino will properly review this case and resolve it fairly.

I have clips of my gameplay winning the 4500€ but the max upload is 5mb

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Dear przybysz44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which games you focused on and whether you have any proof that you were playing only with real money?
• Can you confirm the date when you requested the withdrawal?
• Have you received any further updates from the casino since your account was closed?
• Did you come across any specific terms and conditions related to bonus wagering that might apply to your gameplay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra